Bluetti EP800 - Frequently Asked Questions; Common Questions and Answers

JUST POWER ON 73
How to restart the EP800?
1. Switch off the system:
a.Open the App and turn off the System Switch.
b.Disconnect the PV and Grid switches.
c.If you need uninterrupted power for your BACKUP loads, turn the transfer
switch of the sub-panel to Grid.
d.Press and hold the power button on any B500 unit for about 3 seconds until
the button light starts flashing.
e.Wait for the green light on the EP800 inverter to turn off, indicating that the
entire system is now powered off.
f.Make sure to turn off all the power switch on the B500 units.
2. Restart:
a.Turn on all B500 unit’s power switch.
b.Press and hold the power button on any B500 unit for about 3 seconds until
the button light starts flashing.
c.When the EP800 light is on, the entire system is switched on.
d.In the App, turn on the System Switch.
e.Switch on the PV and Grid switches. Turn the transfer switch of the sub-panel
to Backup.
Why can’t I connect it via Bluetooth?
Please follow the steps below to troubleshoot the issue:
1. Check if the IoT controller is properly connected.
2. Make sure you've granted the App access to use Bluetooth.
3. Enable Bluetooth on your phone.
4. Grant the App access to your phone's location service.
If the issue persists, please contact BLUETTI support for further assistance.
Why can’t I connect it remotely via Cloud?
Please follow the steps below to troubleshoot the issue:
1. Check if the IoT controller is properly connected.
2. Configure a WiFi network for the EP800.
3. Make sure you've input correct WiFi password and match the specific
character requirements .
4. Check if the WiFi is operating within the 2.4GHz band. The EP800 supports
2.4GHz WiFi only.
If the issue persists, please contact BLUETTI support for further assistance.
12. FAQs (Frequently Asked Questions)
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