Troubleshooting
Problem: The gate does not travel smoothly when opening or closing.
Solution:
• Ensure there is no obstrucion to the movement of the gate such as hitting the
ground. This can be veried by releasing the gate to emergency release mode.
Manually swing the gate open/close to detect any tight spots.
• Ensure that the gate is properly leveled and that the dimension guide for the
installation of the automatic gate is followed.
• Actuator arms must not be parallel to the gate when fully open or fully closed.
Problem: The system does not respond when the remote is pressed.
Solution:
• Make sure the remote is in good condition. Ensure that the battery is functioning
and the LED on the remote lights up when the button is pressed. Replace the
battery if the remote only works at very close range to the recevier.
• Try tuning remote back into onboard receiver in case it has dropped out.
• Try other optional activation devices such as the exit button or keypad.
• Check the arms are working using the power directly from the battery.
• Check wires are connected properly to the control board.
• If the system is Solar Powered, charge the battery on low voltage battery
charger for 2 hours (even if charger indicates the battery is charged, still chage for
2 hours).
Problem: The gate does not fully open and close, or stops half way.
Solution:
• Ensure there is no obstruction to the movement of the gate. This could also be
high resistance such as poor gate installation or high winds activating the anti
obstruction sensing. This can be veried by releasing the gate to the emergency
release mode (remove the arms from the gate). Manually push the gate open and
close to detect any obstruction.
• Ensure that on the rst setup, the gate is fully closed or opened before the board is
initialised. Short distance detection will result in error of count for the total time of
the gate swing.
• Ensure that when the arm actuators are removed from the gate, the gate does
not have a tendency to swing open or close but stays stationary. Self opening or
closing gates will casue an uneven force for opening and closing.
• If the system is Solar Powered, charge the battery on a car battery charger for 2
hours (even if charger indicates the battery is charged) still charge for 2 hours.
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