FAQS AND TROUBLESHOOTING
Need more help troubleshooting your BMPRO Connect+ system? Email our
customer service team at service@teambmpro.com
PAIRING WITH THE NODE
I tried pairing my phone to the Node, but it didn’t connect?
If pairing fails, before you attempt to pair your smartphone again:
1. Toggle the smartphone’s Bluetooth off and on.
2. Toggle the smartphone’s airplane mode on and off.
3. Restart the app.
4. Cycle power to the Node off and on.
It is possible the Node is already paired to four devices and cannot support
any more pairings.
In this case, unpair one of the connected devices, or clear all previously paired
devices, and try pairing your device again.
How do I unpair the Node from my device?
To unpair the Node using the BMPRO Connect+ app:
1. In the page navigation sidebar, at the bottom, select the settings icon.
2. Press Bluetooth Connection.
3. Press Unpair RV.
To unpair all devices, including the Node, using the RV Control Panel:
1. Press and hold the Bluetooth Pair button for 20 seconds.
2. The Node is now clear of all connected devices.
3. Pair the RV Control Panel and your device to the Node again.
Refer to Pairing to the Node with an RV Control Panel.
APP
How do I update the BMPRO Connect+ app on my smartphone?
Most smartphones allow automatic updates.
To confirm your app is up-to-date, try the following:
1. Verify the mobile network or WiFi connection on your smartphone.
2. Open either the Google Play Store or Apple App Store.
3. Search for the BMPRO Connect+ app.
4. Verify there is no option to update. If the option to update is available,
press Update and allow the app to download and install on your device.
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