9. NO PRINT OUT
a. Check for defective media. Try a differ stack of tickets.
b. Check head cable for electrical connection at both ends
c. Check to make sure head cable is plugged in properly into the thermal head.
d. Perform routine maintenance (https://www.bocasystems.com/documents/LemurMaintenance.pdf ).
e. Replace the thermal head (9.1.4 Print Head Replacement).
f. Contact your system provider or BOCA for further assistance.
10. PRINTER SKIPS TICKETS WHILE PRINTING
a. Check for defective media. Try a differ stack of tickets. .
b. Perform routine maintenance (https://www.bocasystems.com/documents/LemurMaintenance.pdf ).
c. Default printer settings. With the printer powered off hold down the TEST button and then power up
the printer. Keep the TEST button held down for ten seconds and release (the printer will reset).
d. Contact your system provider or BOCA for further assistance.
11. PRINTER SKIPS TICKETS AND DIES
a. See # 10.
12. TICKET JAM ENTERING THE CUTTER AREA
a. Make sure the entrance to the cutter area is not blocked.
b. Perform routine maintenance (https://www.bocasystems.com/documents/LemurMaintenance.pdf ).
c. Contact your system provider or BOCA for further assistance.
13. ETHERNET WILL NOT CONNECT
a. When the Ethernet cable in connected to the printer. The Ethernet connector: Green LED should be
illuminated and the yellow LED flashing. If it does not:
- Check to make sure the Ethernet setting is not set to NO. The self-test ticket printout shows the status.
- Check to make sure the Ethernet connect on the cable is good.
b. Your Network IP server may not to support the use of a DHCP protocol and require the Ethernet to be
set to a static IP address. Ethernet Interface Addendum of the FGL programing guide reviews how to
do this.
c. Default printer settings. With the printer powered off hold down the TEST button and then power up
the printer. Keep the TEST button held down for ten seconds and release (the printer will reset).
13. WI-FI WILL NOT CONNECT OR INTERMITTENT CONNECTION
a. Make sure you are connecting to Wi-Fi router that supports 802.11b/g/n devices.
b. If using a 802.11 N device, make sure 2.4GHz channel is being use.
c. On initial setup, have the printer as close as possible to the Wi-Fi router.
d. Check to make sure you have the correct SSID and security values for the Wi-Fi router you are trying to
connect to. Please note these values are case sensitive.
e. If you have multiple routers change the channel setting to 1, 6 or 11. Multiple routers using the same
channel will cause connection and drop single issues.
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