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Details the equipment's compliance with FCC rules for digital devices and potential interference.
Outlines the manufacturer's warranty terms, coverage, and exclusions for the printer.
Warnings about high voltage, qualified personnel, and proper handling before servicing.
Specifics on power cord standards, earthing connections, and accessible socket outlets.
Guidelines for RJ-45 ports and special power supply considerations for France and Peru.
Instructions for safely unpacking the printer and verifying all included items are present.
Step-by-step instructions for removing the printer's outer cover for access.
Guidance on siting the printer, connecting power and interface cables, and media path setup.
Procedures for fanning media, loading it correctly, and powering on the printer for the first time.
How to load media, interpret indicator lights, and print a self-test ticket.
Guidelines for proper media alignment, ensuring smooth feed, and avoiding obstructions.
How light and heat can affect the printer's sensors, requiring shielding.
Ensuring a clean leading edge for media and understanding the wider input aperture.
Specific advice for feeding roll stock and handling potential curl issues with label or wristband media.
Detailed steps to load tickets and how the printer automatically feeds and measures the media.
Correct positioning of the black timing mark for different ticket lengths to ensure accurate feeding.
Instructions to adjust the UPG slider bar to match ticket width, preventing jams.
How to adjust paper path slider bars based on paper guide type and media width.
Pin configuration for the RJ12 serial port and DB9 to RJ12 mapping.
Overview of USB, Ethernet, Wi-Fi, and Bluetooth connectivity options.
Factors affecting print head life, including paper quality, mechanical wear, and electrical stress.
How paper properties influence print head temperature, ink adhesion, and longevity.
BOCA's recommendations for thermal paper and links to approved materials.
Critical safety warnings about power disconnection and using qualified personnel for service.
Identification of the three core printer assemblies: paper guide/print head, cutter, and logic board.
Guidance on the recommended schedule for routine printer maintenance.
Explains the sensor's role in cut positioning and recommends annual cleaning.
Methods for physically adjusting the opto bracket or using control panel settings for cut position.
Describes the load sensor's role in media detection and recommends annual cleaning.
Detailed steps for cleaning the thermal print head, including cam lock operation.
Instructions on removing the old print head and installing a new one, including cable connection.
Steps for cleaning the rubber platen roller to ensure proper media contact.
Information on the cutter's rating, operational timing, cleaning, and stock thickness.
Guidance on using a vacuum cleaner to remove dust from the printer's interior.
Steps for safely removing and installing the printer's logic board.
A list of part numbers for various printer components and accessories.
Solutions for printers that do not power on or operate correctly.
Steps to fix issues where the printer fails to load ticket stock.
Guidance for correcting inconsistent cut or print positioning.
Solutions for printers that skip tickets or jam in the cutter area.
Steps for diagnosing and fixing Ethernet and Wi-Fi connection problems.
Overview of control panel buttons and LED status indicators.
Instructions for accessing and operating the printer's control panel menu.
Details on common menu options like BAUD RATE, PRINT SPEED, and TICKET TYPE.
Settings for special heads, ETHERNET, and BLUETOOTH interfaces.
Options for managing Bluetooth reconnection and Wi-Fi settings.
Requirements for vertical installation, including countertop cutout dimensions.
Steps to connect the printer via Ethernet and obtain an IP address.
How to access the printer's configuration page using a web browser.
Procedures for configuring static IP addresses and other Ethernet parameters.
Steps to set the subnet mask and default gateway for Ethernet connectivity.
Links to software for testing printer communication on various platforms.
Methods for sending commands to printers lacking an LCD display using test programs.
Adjusting special head settings like path and size using software commands.
Explains Bluetooth modes and how to pair an Android device with the printer.
Details the pairing steps for Android and interpreting Bluetooth connection status.
Instructions for pairing an iPad with the printer and managing Bluetooth connections.
Steps for connecting and pairing a Windows 11 PC to the printer via Bluetooth.
Prerequisites for Wi-Fi setup, including router compatibility and Infrastructure mode.
Steps to set the Wi-Fi network name (SSID) and choose security modes.
Detailed configuration for WPA, WPA2, and WEP security, including shared keys.
Checking Wi-Fi connection status and resolving common connection issues.
Procedure to disable Wi-Fi to allow communication via USB.
Instructions for installing the BOCA print driver on Windows systems.
Instructions for installing the BOCA print driver on macOS systems.
Changing printer settings for adhesive label stock using the control panel.
Overview of Gold and Platinum service plans, coverage, and exclusions.
Information on how to get technical assistance via email and phone.
Detailed technical drawings and dimensions for the Lemur/UPG-2022 printer.
General| Print Method | Direct Thermal |
|---|---|
| Resolution | 203 dpi |
| Cutter | Optional |
| Print Technology | Thermal |
| Media Type | fan-fold |
| Interfaces | RS-232, USB, Ethernet |
| Power Supply | 24V DC |
| Paper Handling | Roll feed, fanfold |
| Operating Temperature | 104°F (40°C) |
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