Boca Systems Lemur-S - 13.0 Troubleshooting Guide; Troubleshooting Power and Operation Issues; Resolving Ticket Loading Problems; Addressing Erratic Cut and Print Positioning

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13.0 Troubleshooting Guide
This is a simplified troubleshooting guide listing some of the typical problems. It is not intended to provide
technical details or repair methods, but can serve as a guide to fault isolation in the field. As a safety
precaution, all service to the printer should be done by qualified persons with power off and the AC
cord unplugged from the printer. Following any procedure requiring the removal of covers and/or
doors, please verify that they have been properly attached and fastened prior to operating the printer.
If you need additional help, please visit the link below
www.bocasystems.com/onlinesupportform.html
1. NO OPERATION, LED’S DON’T LIGHT UP UPON POWER UP
a. Power the printer off and wait 30 seconds then power it back on.
b. Check the power cord for proper installation at both ends.
c. Check that there is power at the AC outlet.
d. Contact your system provider or BOCA for further assistance.
2. POWER IS ON BUT NO OPERATION
a. Make sure the stock is being loaded properly into the printer. Consult section 6.0 Media Load Procedure.
b. Perform routine maintenance (https://www.bocasystems.com/documents/LemurMaintenance.pdf ).
c. Contact your system provider or BOCA for further assistance.
3. POWER IS ON BUT TICKET WILL NOT LOAD
a. See # 2
b. Make sure the print head/cam lock assembly is fully locked in the closed position.
Consult “10.1.3 Thermal Print Head” section.
c. Check that the media is being loaded correctly. Consult “Installation” section.
d. Perform routine maintenance (https://www.bocasystems.com/documents/LemurMaintenance.pdf ).
e. Contact your system provider or BOCA for further assistance.
4. ERRATIC CUT POSITION
a. Perform routine maintenance (https://www.bocasystems.com/documents/LemurMaintenance.pdf ).
b. Check for defective media. Try a differ stack of tickets.
c. Default printer settings. With printer powered off hold down the TEST button and then power up the
printer. Keep the test button held down for 10 seconds and release (the printer will reset).
d. Contact your system provider or BOCA for further assistance.
5. ERRACTIC PRINT POSITION
a. See # 4
6. CUTTER KNIFE DOES NOT MOVE (if equipped)
a. Check for blockage in the cutter area.
b. Default printer settings. With the printer powered off hold down the TEST button and then power up
the printer. Keep the TEST button held down for ten seconds and release (the printer will reset).
c. Contact your system provider or BOCA for further assistance.
7. POOR PRINT OUT (light print out)
a. Check for defective media. Try a differ stack of tickets.
b. Make sure the print head/cam lock assembly if fully locked in the closed position.
c. Clean print head. Consult “Thermal Print Head” section.
d. Adjust print intensity setting via the control panel (if equipped). (see Appendix A)
e. Replace thermal head ( 9.1.4 Print Head Replacement ).
f. Contact your system provider or BOCA for further assistance.
8. POOR PRINT OUT (white voids in print out)
a. Clean print head. Consult “Thermal Print Head” section.
b. Contact your system provider or BOCA for further assistance.