Bose 441451 - Page 41

41
|
ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Intermittent or no
audio from soundbar
Make sure that the soundbar’s HDMI cable is inserted into a port on
your TV labeled HDMI eARC (Enhanced Audio Return Channel), not
a standard HDMI port. If your TV doesn’t have an HDMI eARC port,
connect to the HDMI ARC port. If your TV doesn’t have an ARC port,
connect to the soundbar using the optical cable (see page 49).
If the soundbar is connected to your TV’s HDMI eARC (or ARC) port,
make sure that Consumer Electronics Control (CEC) is enabled in
your TV system menu. Your TV may refer to CEC by a dierent name.
Refer to your TV owner’s guide.
If the soundbar is connected to your TV’s optical port, make sure
the optical cable is inserted into a port on your TV labeled Output or
OUT, not Input or IN.
Unplug the power cords for the soundbar and optional bass module
or surround speakers, wait 30 seconds, and plug them firmly into a
live AC (mains) outlet.
Adjust the Advanced CEC seing in the Bose app. You can
access this option from the Seings menu. For more information,
visit: support.Bose.com/UltraSBC_CECsupport.Bose.com/UltraSBC_CEC
Increase the volume on the soundbar (see page 20) or your
mobile device.
If the left end of the light bar is glowing solid white, the soundbar is
muted. Press the Mute buon A to unmute the soundbar.
Make sure your mobile device isn’t muted.
Make sure you’re using a compatible Bluetooth mobile device.
Restart your mobile device.
Restart your audio source.
Switch to a dierent source (see page 19).
Play audio from a dierent application or music service.
If the audio is from a Wi-Fi source, reset the router.
Restart your TV.
Check the TV audio seings. Refer to your TV owner’s guide.
Update the TV software. Refer to your TV owner’s guide.
Disconnect the HDMI cable from your TV’s HDMI eARC (or ARC) port
and reconnect it.