Bose 441451 - Page 44

44
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ENG
TROUBLESHOOTING
SYMPTOM SOLUTION
Soundbar doesn’t
stream audio
using AirPlay
Make sure your soundbar is powered on and in range
(see page 18).
Make sure your Apple device and your soundbar are connected to
the same Wi-Fi network.
Update your Apple device.
Make sure the soundbar is up-to-date (see page 35).
If you can’t find the AirPlay icon A in the music app you are
streaming from, stream audio from the Control Center
(see page 23).
For additional support, visit: hps://www.apple.com/airplayhps://www.apple.com/airplay
Soundbar doesn’t
connect to a Bose
SoundLink
Bluetooth speaker or
Bose headphones
Make sure that your speaker or headphones are powered on, within
30 ft (9 m) of the soundbar, and ready to connect to another device.
For more information, refer to your product owner’s guide.
Soundbar doesn’t
reconnect to a
previously-
connected Bose
SoundLink
Bluetooth speaker or
Bose headphone
Connect using the Bose app (see page 33).
Poor audio quality
from a connected
Bose SoundLink
Bluetooth speaker or
Bose headphones
If your router supports both 2.4 GHz and 5 GHz bands, and the
soundbar is connected to a 2.4 GHz frequency, connect to the
5 GHz frequency.
Not all Bose SoundLink Bluetooth speakers can play audio in perfect
sync when connected to the soundbar. To check if your product is
compatible, visit: support.Bose.com/Groupssupport.Bose.com/Groups
Make sure Sync with Group is enabled in the Bose app (see page
14). You can access this option from the Seings menu.
Install any available software updates for your speaker or
headphones. To check for updates, open the appropriate Bose app
for your product on your mobile device.