22 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE
22
Troubleshooting
Error messages
As with any sophisticated office product, errors may occur. If this
happens, your MFC identifies the problem and displays an error
message. The most common error messages are shown below.
Troubleshooting and routine
maintenance
IMPORTANT
For technical help, you must call the country where you bought the
MFC. Calls must be made from within that country.
ERROR MESSAGES
ERROR
MESSAGE
CAUSE ACTION
BT Call Sign
On
The machine is set BT Call Sign to ON. You
cannot change the ReceiveMode from
Manual to another mode.
Set BT Call Sign to OFF. (See BT
Call Sign (For U.K. Only) on page
5-14.)
Change Drum
Soon
The drum unit is near the end of its life. Use the drum unit until you have a
print quality problem; then replace
the drum unit with a new one.
The drum counter was not reset. 1. Open the front cover, and then
press
Clear/Back
.
2. Press 1 to reset.
Check
Original
The documents were not inserted or fed
properly, or document scanned from ADF
was longer than about 90cm.
See Document jams on page 22-5.
Check Paper
Check Paper #1
Check Paper #2
The MFC is out of paper or paper is not
properly loaded in the paper tray.
Refill the paper in the paper tray or
MP tray.
—OR—
Remove the paper and load it again.
Check Paper MP
Paper in the MP tray runs out. Reload paper. (See To load paper or
other media in the multi-purpose
tray (MP tray) (For MFC-8820D) on
page 2-9.)
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