Brother MFC-9840CDW User Manual

Troubleshooting and routine maintenance
131
C
Error and maintenance messages C
As with any sophisticated office product, error and maintenance messages may be displayed. The
most common error and maintenance messages are shown below.
Error Message Cause Action
Access Error The device is removed from the
USB direct interface while the
data is processing.
Press Stop/Exit. Reinsert the device and try to
print with direct print or PictBridge.
Calibrate Calibration failed. Press Black Start or Color Start and try it
again.
Do one of the following:
 Turn off the machine’s power switch. Wait a
few seconds, then turn it on again.
 Put in a new drum unit. (See Replacing the
drum unit on page 174.)
 Put in a new belt unit. (See Replacing the
belt unit on page 180.)
 Put in a waste toner box. (See Replacing the
waste toner box on page 185.)
 If the problem continues, call Brother
Customer Service.
Cartridge Error
Put the Black (K)
Toner Cartridge
back in.
1
1
The toner
cartridge color
with the problem is
shown in the
message.
The toner cartridge is not installed
properly.
Pull out the drum unit, take out the toner
cartridge that is indicated on the LCD, and put it
back into the drum unit again.
Change Parts
Belt Unit
It is time to replace the belt unit. Replace the belt unit. (See Replacing the belt
unit on page 180.)
Change Parts
Drum
The drum unit is near the end of
its life.
Use the drum unit until you have a print quality
problem; then replace the drum unit with a new
one.
(See Replacing the drum unit on page 174.)
The drum unit counter was not
reset when a new drum was
installed.
Press Menu, 8, 4, and then a or b to choose
Drum.
Press OK and press 1 to reset the drum unit
counter.
Change Parts
Fuser Unit
It is time to replace the fuser unit. Call Brother Customer Service to replace the
fuser unit.

Brother MFC-9840CDW Specifications

General

Print technology	Laser
Maximum resolution	600 x 2400 DPI
Economical printing	Yes
Time to first page (black, normal)	16 s
Time to first page (color, normal)	17 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Scan to	E-mail, FTP, OCR, USB
Scanner type	Flatbed scanner
Grayscale levels	256
Input color depth	48 bit
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	1200 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 600 DPI
N-in-1 copy function (N=)	4, 9, 16, 25
Copy speed (black, normal quality, A4)	16 cpm
Faxing	Mono faxing
Fax memory	400 pages
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	300
Total input capacity	250 sheets
Total output capacity	150 sheets
Multi-Purpose tray input capacity	50 sheets
Auto document feeder (ADF) input capacity	35 sheets
Internal memory	128 MB
Sound power level (standby)	30 dB
Sound pressure level (printing)	54.5 dB
Custom media sizes	(69.9 - 216mm) - (116 - 406.4mm)
Dimensions (WxDxH)	530 x 539 x 520 mm
Networking features	10/100Base-TX
Wireless technology	IEEE 802.11b/g
All-in-one functions	Copy, Fax, Scan
Maximum internal memory	0.640 GB
Color all-in-one functions	copy, print, scan
Media weight (tray 1)	60 - 105g/m2
Paper tray media types	Bond paper, Envelopes, Labels, Plain paper, Recycled paper
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Legal (media size), Letter (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Multi-Purpose Tray media weight	60 - 163 g/m²
Security algorithms	LEAP
Supported network protocols (IPv4)	TCP/IP (IPv4 & IPv6)
Standard interfaces	USB 2.0
USB 2.0 ports quantity	1
Bundled software	ScanSoft PaperPort (Win) NewSoft Presto! PageManager (Mac)
Power consumption (PowerSave)	36 W
Power consumption (average operating)	515, 100 W
Package weight	45800 g
Digital sender	No
Maximum duty cycle	3000 pages per month
Market positioning	Business