Problem Solution
For more information about how to open the port, see the instructions for the
security software or contact its manufacturer
.
Check the Operation of Network Devices
Problem Solution
The printer and Wi-Fi access
point/router are not turned on.
Make sure you have read and followed all the instructions provided in the Related
Information topics.
I do not know my printer's
network settings, such as the IP
address.
Check the Printer Setting Tool.
For more information
, see Related Topics: Change Printer Settings Using the
Printer Setting Tool (Windows).
For more information, see Related Topics: Change Printer Settings Using the
Printer Setting Tool (Mac).
The printer is not connected
correctly to the network.
(PJ-883)
Check the Bluetooth and Wi-Fi indicator
on the printer.
Green : The network is correctly connected.
Green
or cyan (flashes once every three seconds): The network is not
connected correctly, and the Wi-Fi settings must be reconfigured.
Cyan : Bluetooth may be connected, but Wi-Fi may not be connected.
To establish a Wi-Fi connection, see Related Topics: Connect the Printer to a
Computer Using Wi-Fi.
Related Information
• Troubleshooting
Related Topics:
• Confirm Printer Settings
• Change Printer Settings Using the Printer Setting Tool (Windows)
• Change Printer Settings Using the Printer Setting Tool (Mac)
• Connect the Printer to a Computer Using Wi-Fi
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