47
If you experience any problems, please call the Helpline on 0870 242 6652*
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• Is the handset registered correctly to the base, see page 43.
• Check that the mains power is correctly connected.
• Check that the handset is within range of the base.
• The batteries are low, place the handset on the base/charger to recharge.
You hear the busy tone when you press .
• Make sure the handset is in range of the base.
• Another handset registered to your BT Graphite 1500 base may be on the line.
Answering machine does not record any messages
• The memory may be full. Play and delete old messages, see page 29-30.
• The answering machine might be switched off or set to Answer only. See page 29.
Answering machine messages have the wrong date and time
• Have you set the date and time? See page 9.
• The answering machine and handset time and dat
e are set separately.
Cannot access your messages from another phone
• Have you changed the remote access security PIN code? See page 36. Always keep a note of the
new PIN code in a safe place. Reset the remote access PIN, page 45.
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