Butterfly AMICUS PRIME

Questions and Answers

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Suzanne HallAug 20, 2025
What to do if Butterfly AMICUS PRIME tablet powers up, but no balls are thrown?
- J
  Justin JohnsonAug 20, 2025
  If the control tablet for your Butterfly Robotics powers up but no balls are thrown, consider the following: * Verify the tablet is connected to the robot. To troubleshoot connection issues, see Connection Manager. * Ensure the Ball/min setting is higher than zero. * Tap on an exercise or sequence in the Exercise List, then tap Start Exercise or Start Sequence to start ball delivery.
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seanmartinezAug 22, 2025
Why is my Butterfly AMICUS PRIME throwing balls high and off the table?
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  Andrew BellAug 22, 2025
  If your Butterfly Robotics is throwing balls too high and off the table, here are some things to check: * Adjust the support legs to ensure the robot is level and plumb (vertical) on your tabletop and not leaning backward. * Tap the Head Reset button on any exercise. * Verify that the deflector plate is moving in accordance with the Trajectory Control on the Tablet. If so, change the Trajectory setting for the balls being thrown too high. * Check the head connections. * Replace the power circuit board if it is bad. * Check the calibration.
C
chendersonAug 28, 2025
Why is my Butterfly Robotics not functioning? (No lights, no sound, no movement)
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  Dawn JohnsonAug 28, 2025
  If your Butterfly Robotics exhibits no lights, sound, or movement, try these solutions: * Plug the power supply into a power outlet and connect the other end to the power jack on the base. Also, ensure the head cable is connected. * If the green LED on the power supply is not lit, check the outlet for power. If power is present, replace the power supply. * If the Power Circuit Board is bad or serial connection on that board is loose, contact Amicus service center for assistance.
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Barbara GonzalezAug 31, 2025
Why are balls thrown at irregular depths with my Butterfly Robotics?
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  Ellen LawrenceAug 31, 2025
  If your Butterfly Robotics is throwing balls at irregular depths: * See Solution 5G. * Replace all 3 wheels if they are worn. * See Solution 5C.
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Mrs. Jennifer WestSep 2, 2025
What causes double throws or missed throws with Butterfly AMICUS PRIME?
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  Melanie ScottSep 2, 2025
  If you are experiencing double throws or missed throws with your Butterfly Robotics, it could be due to: * Head height improperly adjusted. See Photo 8, page 8. * One or both springs missing from the Ball Mixer Springs. If so, replace that part.
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Kathryn JohnsonSep 5, 2025
How to fix Butterfly AMICUS PRIME ball dribbling or low speed throws?
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  proctorkimberlySep 5, 2025
  If the ball dribbles out of the head of your Butterfly Robotics or is thrown with little speed: * Tap the Head Reset button and watch the wheels to see if all 3 are spinning at about the same speed. * See Solutions 5E, 5F, & 5G. * Rotate each wheel manually to feel for a wheel that is not rotating freely. Adjust the wheel’s position on the motor shaft and/or move the wheel further away from the Ball Tube. * Remove the motor cover and inspect wires. If broken off, re-solder. * Contact Amicus Service Center for test procedure if the shaft of motor has loosened from its drive pin. * Replace if you have a bad Ball Throw Motor or Power Circuit Board.
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Kenneth WadeSep 8, 2025
Why won't Place Random turn on in Butterfly AMICUS PRIME?
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  James GarciaSep 8, 2025
  Place Random requires exercise to have at least 2 Balls. Add a second Ball.
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Jeremy HunterSep 12, 2025
How to resolve Butterfly AMICUS PRIME Robotics no ball frequency control?
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  gouldjadeSep 12, 2025
  If your Butterfly Robotics has no ball frequency control and balls are thrown at a constant frequency: * Use canned air or a hard puff of breath to remove dust around the optical sensor. Contact Amicus Service Center. * Remove gear and replace tag if the optical sensor’s pickup tag mounted on the bottom of the ball feed gear is missing or has fallen off. Contact Amicus Service Center. * Replace if the optical sensor is bad. Contact Amicus Service Center.
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Julie FlemingSep 13, 2025
How to adjust Butterfly AMICUS PRIME Robotics head or support legs pointing towards net?
- R
  Regina DavisSep 13, 2025
  To adjust the head or support legs of your Butterfly Robotics if they are pointing towards the net: * Loosen the large Black Knob on the rear of the Ball Tube, then rotate the head 180° so it points away from the net. * Grasp the support legs and rotate them away from the net.
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bartonkeithNov 16, 2025
What to do if Butterfly AMICUS PRIME Robotics throws balls to wrong places?
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  Jeremiah PhamNov 16, 2025
  If your Butterfly Robotics is throwing balls to the wrong places, there are several potential causes: * Ensure that rubber bands and a blue foam pad are removed from around the deflector plate, allowing it to move freely. * Make sure that the Random setting is turned off. * Clean the white strip by scraping off ball residue and scrubbing with a Scotchbrite pad wetted with isopropyl alcohol. If the white strip has a concave-shaped depression, adhere a repair white strip on top of the existing white strip. * Clean the sidewalls of the deflector plate by scraping residue and scrubbing with a Scotchbrite pad wetted with isopropyl alcohol. Replace the sidewall if it has a groove worn into it. * Check the pins in the head cable for bending or missing pins. Re-plug the cable securely. ...

Summary

1. SETUP

Robot and Net Assembly

Details the physical assembly of the robot and its net system.

Power Supply and Tablet Connection

Guides on connecting the power supply and tablet for operation.

Physical Placement and Table Adjustment

Instructions for positioning the robot on the table and making initial adjustments.

2. TABLET

Tablet Controls and Ports

Explains the function of each button, port, and camera on the Amicus tablet.

Tablet Power and Storage Options

Covers tablet charging via DC port and using the TF card slot for storage.

3. OPERATION

Nomenclature and Head Height Adjustment

Defines key robot terms and describes how to adjust the head height.

Tablet and Robot Configuration

Covers tablet setup, Wi-Fi connection, robot alignment, and ball screen settings.

Exercise Screens and Ball Settings

Explains selecting, viewing, and configuring exercises and individual ball parameters.

Advanced Operation Features

Details using Random, Cycle, Mirror, and Wait functions for training.

CONNECTION MANAGER

Establishing Robot Connection

Guides on connecting the tablet to the robot via Bluetooth.

Troubleshooting Connection Issues

Provides steps to resolve problems with robot-tablet connectivity.

CALIBRATION AND REMOTE CONTROL

Robot Calibration Procedure

Explains how to calibrate the robot for accurate ball delivery.

Remote Switch Functions and Linking

Details the operation of the wireless remote and how to link it.

INFORMATION, STORAGE, AND TRANSPORT

Information Screen Functions

Accessing support, updates, and factory settings via the Info screen.

Take Down, Storage, and Transport

Instructions for safely dismantling, storing, and moving the robot.

MAINTENANCE AND REPAIR

Cautions and General Maintenance

Safety warnings, basic cleaning, and care for the robot.

Wheel Clearance and Replacement

Adjusting wheel gap and procedures for replacing worn wheels.

Ball Jams and Error Resolution

Steps to clear ball jams and understand tablet error messages.

TROUBLESHOOTING

Other Maintenance

Covers additional maintenance tasks not detailed elsewhere.

Troubleshooting Specific Problems

Solutions for common issues like incorrect throws or no ball frequency control.

REPLACEMENT PARTS AND DATA

List of Replacement Parts

An index of all available spare parts with identification numbers.

Technical Data and Specifications

Key specifications including electrical, weight, and dimensions.

Warranty Information and Coverage

Details the product's warranty terms and conditions.

List of Factory Exercises

A catalog of pre-programmed training drills available on the robot.