C2Dx T/PUMP TP700 - Troubleshooting

Problem Possible Cause Solution
T/Pump
®
Temperature Therapy
Pump will not turn on
The electrical cord is NOT plugged
into a properly grounded Hospital
Grade receptacle.
Damaged cord or plug
Defective PC Board / Sensor
Defective Membrane Panel
Insert the plug into the properly
grounded Hospital Grade receptacle.
Visually check the power cord for any
defects. If defective, replace the power
cord.
Refer to T/Pump
®
Temperature
Therapy Pump will NOT heat.
Replace the Membrane Panel.
T/Pump
®
Temperature Therapy
Pump will not pump
Water level is LOW or reservoir is
EMPTY
Loss of POWER to motor
Defective Motor / Defective Impeller
magnet or magnet driver assembly
Rell with room temperature water to
proper level.
Check the POWER (TP700 / TP700C
- 120V ± 10% ) across the motor
connections. If present check for
defective motor / defective impeller
magnet or magnet driver assembly.
If there is NO power, replace the PC
Board.
Replace the motor if the fan is NOT
spinning when the unit is plugged in
and in run mode. Otherwise, check
the impeller for any obstruction
or replace the Impeller magnet
assembly.
If the fan is spinning and there is
no defect on the impeller magnet
assembly, check the magnet driver
assembly to see if the screw holding
the driver magnet to the motor shaft
is tight.
Warning indicator on with unit in
Standby Mode
Unit shut down in an OVER
temperature condition
Empty the reservoir and rell with
room temperature water.
Make sure all clamps are OPEN.
Press the On/Standby button.
Verify ow through the pad.
The Warning light will turn OFF within
5 minutes.
Temperature or Therapy Time buttons
do not work
The buttons have been LOCKED
Defective Membrane Panel
Press and hold the lock button for wo
(2) seconds.
Replace the Membrane Panel.
Flow indicator and Standby indicator
are ON with T/Pump
®
Temperature
Therapy Pump NOT pumping
Unit detected a Flow warning for
more than 5 minutes, thus goes to
Standby
Reference “Flow indicator light is ON”
Correct the problem, and press the
On/Standby to put the unit back into
Run mode.
101176 Rev 1
Troubleshooting
21 c2dx.com