21
7 Fault Correction
Error message Cause Remedy
No Timeserver
Timeserverisselectedinthecongu-
ration, but there is no Timeserver,
or the Timeserver is not currently
available.
SwitchoffTimeserverintheconguration.
Please contact your network administrator.
Out of paper
Out of label roll Load labels.
Error in the paper feed Check paper feed.
Out of ribbon
Out of transfer ribbon Insert new transfer ribbon.
Transfer ribbon melted during printing Cancel current print job.
Change the heat level via software.
Clean the printhead 6.3 on page 18
Load transfer ribbon
Restart print job.
The print module is loaded with
thermal labels, but the software is set
to transfer printing
Cancel current print job.
Set software to direct thermal printing.
Restart print job
Protocol error
Print module has received an unknown
or invalid command from the computer.
Press the pause key to skip the command or
press the cancel key to cancel the print job.
Read error
Read error when reading from the
memory card
Check data of the card.
Backup data, reformat card.
Remove ribbon
Transfer ribbon is loaded although the
print module is set to direct thermal
printing
for direct thermal printing remove ribbon
for thermal transfer printing set the print module
inthecongurationorinthesoftwaretotransfer
printing
Ribbon sv. malf.
Hardware error Switch the print module off and then on.
If error recurs call service.
Structural err.
Errorinthelelistofthememorycard,
data access is uncertain.
Format memory card.
Unknown card
Card not formatted,
Type of card not supported
Format card, use different type of card.
USB error
Device stalled
A USB device has been detected, but it
is not working.
Do not use the USB device.
USB error
Too much current
The USB device consumes too much
current.
Do not use the USB device.
USB error
Unknown device
Failure to detect USB device Do not use the USB device.
Voltage error
Hardware error Switch the print module off and then on.
If error recurs call service.
It is shown which voltage has failed. Please note.
Write error
Hardware error Repeat the write process, reformat card.
Write protected
PC card write protection is activated. Deactivate the write protection.
Wrong revision
Errorwhenupdatingthermware.
Firmware not compatible with the
hardware version
Loadthecompatiblermware.
Table 7 Error Messages and Fault Correction