7-1
Chapter
7
Troubleshooting
This section describes solutions for cases such as paper jam and when problems are not
solved.
Clearing Jams 7-2
Document Jams in the Feeder 7-3
Paper Jams Inside the Machine 7-4
Display Message 7-7
Error Codes 7-7
If <Incorrect Size/Setting> Appears 7-8
Troubleshooting 7-9
Check the Following First 7-9
Is the power switched ON? 7-9
Has the power switch been just turned ON? 7-9
Is the machine in Sleep mode? 7-9
Are the settings proper? 7-9
Is the Error indicator on or blinking? 7-9
Does a message appear on the display? 7-10
If You Cannot Solve a Problem 7-10
If a Power Failure Occurs 7-11
If You Cannot Solve a Problem 7-12
Customer Support (U.S.A.) 7-12
Customer Support (Canada) 7-12
Print Result Is Not Good 7-13
Paper Curls 7-13
Paper Creases 7-13
Printing Is Uneven 7-14
White Specks Appear 7-15
The Toner Does Not Fix onto the Paper Well 7-15
The Printed Paper Has Vertical Streaks 7-16
Smudge Marks of Spattering Toner Appear around the Text or
Patterns 7-17
The Overall Print Result Is Dark 7-17
Copied Lines and Text Appear Faded 7-18
Printed Bar Codes Cannot Be Scanned 7-18
Paper Jams Occur Frequently When Performing
2-Sided Printing 7-18
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