imageCLASS MF230 Series Service Guide for ASF
imageCLASS MF230 Series Service Guide for ASF September 2016
Page 14
VI. Limited Warranty and Technical Support
A. Limited Warranty Conditions
The Canon imageCLASS MF236n and MF232w Limited Warranties are
effective for a period of one (1) year following the delivery of the machine to
the original purchaser. Carry-In Service and Exchange Service are included.
The Canon Toner Cartridge Limited Warranty is effective for a period of
thirty (30) days from the date of the original purchase.
There is no warranty on any consumables, such as paper.
For detailed warranty information, refer to the Limited Warranty cards located
in the Appendix.
B. Technical Support for the End-User
The first technical support call from the end-user is handled by CITS (Canon
Information Technology Services). The CITS help desk, at 1-800-OK-CANON
(652-2666), is available Monday through Friday, 8 A.M. to 8 P.M. EST
(Eastern Standard Time), except for holidays. The CITS help desk provides
the following support:
• Answers product related questions.
• Assists the end-user with pre- and post-sales inquiries.
• Attempts to resolve hardware, software, and operational problems.
• Assists the customer with installation and setup.
• If telephone-based troubleshooting fails to resolve a problem, CITS either
provides the end-user with the contact information of the nearest ASF for
Carry-In Service, or processes an Exchange Service.
Note:
• The CITS help desk times may change without notice.
• The CITS help desk only diagnoses problems with your machine.
1. Carry-In Service
Carry-In Service provides the end-user with a local ASF where they can
carry in the defective product and have it repaired.
CITS will help the end-user over the telephone to diagnose any problems
with the machine first. If telephone-based troubleshooting fails to resolve
the problem, the CITS help desk will provide the end-user with the contact
information of the nearest ASF location that can provide Carry-In Service.
The end-user needs to contact the ASF to schedule a repair.
To Next Page