imageCLASS MF230 Series Service Guide for ASF
imageCLASS MF230 Series Service Guide for ASF September 2016
Page 18
VII. Authorized Service Facility Program
The Canon USA Authorized Service Facility program enables ASFs to provide
warranty and post-warranty service for the imageCLASS MF236n/MF232w.
ASF responsibilities:
To authorize a service facility as an ASF, the facility must meet and maintain
eligibility requirements under the ASF program. This includes, but is not limited to
the following:
• Trained service technicians on the Canon imageCLASS MF236n and
MF232w.
• The ASF must be able to invoice for repair service through the Internet.
• ASFs must maintain accurate service records. All repairs must be properly
recorded, and the records must be made available to Canon USA when
requested. The ASF must verify the product purchase date, product model,
serial number, and log all repairs with any parts used.
• The ASF must inform Canon USA of any changes in company status,
including a change of address and changes in service management.
• The ASF must have an established line of credit with Canon USA to facilitate
the purchase of spare parts, training programs, and other service materials,
as required, to support the customer base properly.
• ASFs are expected to maintain a spare parts inventory, sufficient to support
the expected repair volume. ASFs must use Genuine Canon USA parts in
all repairs.
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