Canon imageCLASS MF236n - Warranty Service Claim Guidelines

imageCLASS MF230 Series Service Guide for ASF
imageCLASS MF230 Series Service Guide for ASF September 2016
Page 24
A. Warranty Service Claim Guidelines
The table below describes the guidelines used to determine whether a
warranty claim is valid. If a claim does not meet the guidelines for warranty
compensation, the customer should be charged for the repair.
Table 9 — Warranty Service Claim Guidelines
Incident Type
Warranty
Manufacturer’s defect
Yes
Manufacturer’s upgrade
Yes
Service adjustments/normal wear-and-tear
Yes
Installation
No
Installation of drivers
No
Software application related No
Configuration setup No
Cleaning No
Preventative maintenance No
Customer replaceable items or consumables
No
Tampering
No
Misuse or neglect
No
User training
No
Acts of God
No
Product on which original identifying marks or serial numbers have been
defaced, removed, or altered.
No
Problems caused by electrical power fluctuations No
For questions as to the validity of a repair, contact CITS Monday through
Friday, 8 A.M. to 8 P.M. EST, except for holidays at 1-866-702-2666 for
authorization.
All ASF repairs must be warranted by the ASF for a period of thirty (30) days.
If the same problem occurs within thirty (30) days, the ASF repairs the
machine without charge to the customer. Additional parts may be claimed;
however, no additional labor compensation is provided.