imageCLASS MF230 Series Service Guide for ASF
imageCLASS MF230 Series Service Guide for ASF September 2016
Page 17
C. eCarePAK Extended Service Plan
The eCarePAK Extended Service Plan is purchased in bulk by a distributor or
dealer, who then sells the eCarePAK to their customers. Extended coverage
plans are available for up to 4 years.
The eCarePAK Extended Service Plan enables the customer to extend the
service coverage on their Canon product beyond the one (1) year limited
warranty. It provides the customer toll-free telephone support, and if needed,
Exchange Service for their Canon product for the duration of the extended
coverage. A customer can purchase a 1 to 4 year extended coverage plan for
a total of 5 years of coverage.
Note:
• eCarePAK coverage cannot be extended beyond the original term
purchased.
• The eCarePAK Extended Service Plan must be purchased during the
product warranty period, and goes into effect on the day the original
warranty expires.
• The eCarePAK Extended Service Plan does not include coverage for any
consumables, such as paper.
• Reimbursement to the ASF during the eCarePAK Extended Service Plan is
through the ECP (Electronic Claims Processing) system. See “Warranty
Compensation Procedures,” on p. 25.
1. Purchasing an eCarePAK Extended Service Plan
A customer (end-user) can purchase an eCarePAK Extended Service
Plan from the dealer or reseller who sold them the machine. Only an
authorized dealer or distributor can purchase an eCarePAK from Canon.
eCarePAK orders must contain the following information:
• Reseller’s e-mail address, name, and address
• Customer’s e-mail address, name, and address
• The device’s model number, serial number, and purchase date
2. Registering an eCarePAK Extended Service Plan
Canon USA registers each eCarePAK, and provides the customer with the
terms and conditions that pertain to their purchased eCarePAK Extended
Service Plan via U.S. Mail.
Note: Ask any questions on eCarePAKs via e-mail message to
ecarepak_support@cusa.canon.com.
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