imageCLASS MF230 Series Service Guide for ASF
imageCLASS MF230 Series Service Guide for ASF September 2016
Page 30
3. Parts Return
Once the Parts List section on the Open New Claim screen is saved, the
screen displays additional fields for Parts Compensation.
Select either “Replenish” or “Credit” for “Parts Compensation”, depending
on if you want to replenish the parts used from your inventory, or receive a
credit for the parts used to repair the unit.
Note: For each claim, the ASF can select to either receive a credit for the
purchase price of the parts, or replenish the parts used to repair the unit. If
“Credit” is selected, the ASF receives a credit to their account that can be
used to purchase other parts in the future. If “Replenish” is selected, then
Canon ships the parts listed free of charge to the ASF.
Figure 12 — ECP – Submit Parts Compensation
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