imageCLASS MF230 Series Service Guide for ASF
imageCLASS MF230 Series Service Guide for ASF September 2016
Page 23
IX. Warranty Procedures
The ECP warranty system includes:
Parts Return Threshold: Defective parts with a dealer cost of $95.00 or more
must be returned to Canon Virginia, Inc. along with a print out of the ECP
warranty claim form. Warranty parts claimed and submitted with a value of
$95.00 or more are put on hold with a status of “Pending Receive” until the part is
received and validated.
Shipping Address for Defective Parts:
Canon Virginia, Inc.
DPIS ASF Warranty
933 Achievement Way
Newport News, VA 23606
Serial Number Validation: The system validates the format of the serial number
based on the model submitted for each claim.
Claim Volume Threshold: The ECP system checks the count of how many
claims are submitted by the ASF within a 30-day period. If the 30-day period
claim count exceeds the claim volume threshold, the claim will not be validated or
accepted.
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