Canon imageCLASS MF236n - Table of Contents

imageCLASS MF230 Series Service Guide for ASF
imageCLASS MF230 Series Service Guide for ASF September 2016
Page iv
Contents
I. Product Overview ------------------------------------------------------------------------------------------- 1
II. Product Configuration, Box Contents, and Monthly Print Volume -------------------------- 2
A. Configuration and eCarePAKs -------------------------------------------------------------------------------- 2
B. Box Contents ------------------------------------------------------------------------------------------------------- 3
C. Monthly Print Volume -------------------------------------------------------------------------------------------- 3
III. Service Authorization-------------------------------------------------------------------------------------- 4
IV. Educational Training --------------------------------------------------------------------------------------- 4
A. Training Program Overview ------------------------------------------------------------------------------------ 4
B. Certification --------------------------------------------------------------------------------------------------------- 4
C. Who Should Complete ------------------------------------------------------------------------------------------- 4
D. Prerequisites -------------------------------------------------------------------------------------------------------- 5
E. Course Format------------------------------------------------------------------------------------------------------ 5
F. Course Equipment ------------------------------------------------------------------------------------------------ 6
V. Servicing Notes ---------------------------------------------------------------------------------------------- 7
A. Power and Plug Requirements -------------------------------------------------------------------------------- 7
B. Installation Space Requirements ----------------------------------------------------------------------------- 8
C. Estimated Installation Time ----------------------------------------------------------------------------------- 10
D. Notes on the Wireless LAN ------------------------------------------------------------------------------------ 10
E. Firmware Upgrade ------------------------------------------------------------------------------------------------ 11
1. Upgrading with the UST ------------------------------------------------------------------------------------- 11
2. Upgrading via the Internet ---------------------------------------------------------------------------------- 11
F. Service Support Tools ------------------------------------------------------------------------------------------ 12
G. Cleaning ------------------------------------------------------------------------------------------------------------- 12
H. Periodic Replacement Parts ---------------------------------------------------------------------------------- 12
I. Consumables ------------------------------------------------------------------------------------------------------ 13
J. Consumable Parts ------------------------------------------------------------------------------------------------ 13
VI. Limited Warranty and Technical Support --------------------------------------------------------- 14
A. Limited Warranty Conditions --------------------------------------------------------------------------------- 14
B. Technical Support for the End-User ------------------------------------------------------------------------ 14
1. Carry-In Service ----------------------------------------------------------------------------------------------- 14
2. Exchange Service -------------------------------------------------------------------------------------------- 15
3. Internet Support ----------------------------------------------------------------------------------------------- 16
C. eCarePAK Extended Service Plan -------------------------------------------------------------------------- 17
1. Purchasing an eCarePAK Extended Service Plan --------------------------------------------------- 17
2. Registering an eCarePAK Extended Service Plan --------------------------------------------------- 17
VII. Authorized Service Facility Program --------------------------------------------------------------- 18
VIII. ASF Technical Support Offerings ------------------------------------------------------------------- 19
A. ASF Support-------------------------------------------------------------------------------------------------------- 19
B. Internet Support --------------------------------------------------------------------------------------------------- 20
C. Call Escalation Procedure ------------------------------------------------------------------------------------- 22
IX. Warranty Procedures ------------------------------------------------------------------------------------ 23
A. Warranty Service Claim Guidelines ------------------------------------------------------------------------ 24
B. Warranty Compensation Procedures ---------------------------------------------------------------------- 25
1. Adding a New Technician ----------------------------------------------------------------------------------- 26
2. Submit a Warranty Claim ----------------------------------------------------------------------------------- 28
3. Parts Return ---------------------------------------------------------------------------------------------------- 30