DISPLAY MESSAGES
The ProDoc Series Scale is equipped with software that tests various portions of the scale's
circuitry and verifies proper operation. Should a problem be detected, a message will be
displayed alerting the operator to that condition. The following lists the messages displayed and
their meaning:
Display Meaning
Err0
This will be displayed for a few seconds when the scale cannot establish
zero and then the display will show off and turn the scale off. Refer to
the TROUBLESHOOTING section below.
Err3
This will be displayed if there is a communication problem between the
display unit and scale base or between the scale and digital height rod.
EEP
This will be displayed if the EEPROM IC has some problem. Please
consult your scale service representative.
oFF
Displayed to indicate scale is turning off.
BAt
Displayed when the batteries are near the point they need to be replaced.
OCAP
Scale weight exceeds scale capacity.
-----
Attempting to use the Digital Height Rod without the height rod in the
starting position. The inner sliding tube must be down completely inside
the outer stationary tube and the headpiece folded flat against the outer
stationary tube.
TROUBLESHOOTING
Your scale has been designed to provide you with years of trouble-free operation. In spite of
this, troubles sometimes happen. Before calling for service assistance you should make some
initial checks to verify that a problem does exist. The following describes several types of
symptoms along with suggested remedies.
PROBLEM POSSIBLE SOLUTIONS
Display does not turn
on
Battery Operation:
Check if batteries are installed and correctly.
Are batteries discharged? Remove old batteries and replace with
new ones.
AC Operation:
Is 9V AC/DC power adapter fully inserted into wall receptacle?
Check wall receptacle for proper AC power. Try another electrical
appliance in same receptacle, does it work?
Check circuit breaker.
Has there been power failure?
Incorrect weight
displayed
Ensure that the scale platform isn't touching an adjacent object.
Have proper operation procedures been followed?
Display shows Err0
and shuts off
If the platform is not empty (patient is on scale) when powering up, the
display will show Err0 and turn off. Remove any weight from platform
(have patient step off scale) and power up the scale again. If scale
continues to show Err0 and turn off, consult your scale service
representative.
Display shows a
moving small
o
If the display shows a moving small
o
when powering up, insure the
scale is stable and wait for a moment until the display shows 0.0.
If scale continues to show a moving small
o
, please consult your scale
service representative.
0044-M340-O1 Rev C ProDoc Series
30
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