5. If step 4 occurs, connect the bridge via a hotspot from your cellular
device and see if the bridge can connect.
6. If step 5 was unsuccessful, the unit may have a hardware issue,
please contact support.
7. If step 5 was successful – talk to the local IT – the TCP connection is
probably unstable or there could be a mismatch on the port: the
bridge is working on full duplex (configure as auto on both sides) of
100baseT.
8. If auto and auto still don’t work configure the switch’s port to be
100 full.
9. Without a DNS server the bridge will not be able to connect, so
make sure there is an active DNS service on the network.
10. If the IT insists on blocking port 123 (NTP port), the bridge is still
getting time from Panoramic’s server, so you will need a solid
outbound connection to the Panoramic server.
If I don’t want an TLS connection, what should I configure?
We highly recommend a TLS connection, but to use a non- TLS connection:
1. Open the Bridge’s UI page and go to the Administrator tab.
2. Replace the URL FROM bridges.powerradar.energy TO
col.panpwrws.com.
3. Replace the port FROM 443 TO 8051.
4. Reset the bridge.
The bridge does not return to normal operation after firmware upgrade
( LED lights red).
Solution
Upgrade was unsuccessful, and the bridge rolled back to the previous firmware
version.
How to Proceed
5. Disconnect the USB flash drive from the bridge.
6. Disconnect and reconnect the power cable to the bridge.
7. The bridge performs a self-test and the LED lights green. The
bridge is ready for normal operation with the rolled-back version.
8. Enter configuration mode and check the running firmware version in
the Status page.
9. Contact Customer Support for further help.
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