Champion Compressors Ltd. Manual No. 975203 Rev H
95
APPENDIX B - WARRANTY POLICY
CHAMPION COMPRESSORS LTD. WARRANTY POLICY
A.C.N. No 006732332
Hereinafter the word “Seller” refers to Champion Compressors Limited.
“Purchaser” refers to the person or company invoiced for the goods.
e) MISUSE
Warranty expressly excludes damage as a result of accident, abuse,
misuse, negligence or incorrect operation by the Claimant or his agent
1. SCOPE
The Seller warrants that product of its manufacture and supply shall be
free from defects in material and workmanship. Where the Seller
supplies goods that are not of its manufacture then the warranty that
applies shall be the warranty, if any, extended by that Manufacturer.
Where the Seller accepts liability for warranty then it may, at its option
either:
a) Repair or replace the product, or the supply of equivalent goods.
b) Supply replacement parts on an ex-works basis, supply the service
again or, subject to the conditions hereunder, reimburse the customer for
the costs of locally purchased materials and subcontract services.
NOTE:
No claim will be accepted by the Seller unless notified in
writing prior to any works being undertaken on its behalf. The Claimant
must obtain a written order from the Seller before proceeding.
f) LABOUR CHARGE
The Seller will provide labour free-of-charge (subject to further
conditions hereunder) during the nominated warranty period only, and
during normal working hours, Monday to Friday (Public Holidays
excepted).
g) TRAVEL TIME AND COSTS
Time to travel to site will be charged at current hourly rates to the
Claimant.
Mileage, accommodation, meals and any other costs associated with
effecting warranty repairs will be charged to the Claimant.
h) WARRANTY WORK OUTSIDE NORMAL
HOURS
For work required outside normal working hours the differential penalty
rates applicable will be charged to the Claimant.
NOTE:
Our “Out of Hours” call out fee is charged where work is
required on that basis.
2. ESTABLISHMENT OF BONA FIDES
For every warranty claim request the onus lies with the Claimant to
establish its validity. The Seller will not proceed with the repairs unless
a customer order has been provided.
3. TIME HORIZON FOR WARRANTY LIABILITY
Any request, claim, or action from warranty liability must be
commenced within 45 days of the event occurring - or the claim may be
disallowed.
4. CONDITIONS AND LIMITATIONS
a) PAYMENT IN FULL
No warranty claim will be considered unless the Claimant has fully
complied with the terms of payment as set down in the conditions of sale
or in the quotation for supply of the goods concerned.
b) INSTALLATION / ENVIRONMENT
The warranty is conditional upon the correct and proper installation and
application of the product. No claim will be allowed where the
environment is hostile to the product and no warranty is given in respect
of the suitability of materials of construction of the product unless
specifically so stated, in writing, by the Seller.
5. WARRANTY PERIOD
- Equipment Manufactured by the Seller
- One (1) year from date of commissioning, or Eighteen (18) months
from date of delivery from the Sellers works, whichever comes first.
- A further Twelve (12) months extended warranty is granted in respect
of the Rotary Screw Element contained within the rotary screw
compressors manufactured by the Seller.
- Equipment and Assembly Components not manufactured by the
Seller
In accordance with Clause 1, the Seller extends to the Purchaser the
warranty so provided by the equipment or component Manufacturer.
NOTE:
No extension of the initial warranty period will be provided by
the Seller as a consequence of any work carried out under the Warranty
Policy.
6. CONSEQUENTIAL COSTS
The Seller will not be liable under any circumstances, for any costs
incurred by the Purchaser, as a consequence of the failure of the product.
Furthermore the Seller will not be liable for any damages which may
follow as a consequence of the product failure.
c) PROPER COMMISSIONING AND OPERATION
Warranty is subject to and conditional upon the equipment having been
installed, commissioned and maintained in accordance with the Seller’s
recommendations as set down in the appropriate instruction manual.
Service work may only be carried out by parties authorised by the Seller
and using only genuine Spare Parts.
7. ADMISSION OF LIABILITY
Acknowledgement and / or investigation initiated or actioned by the
Seller for any product failure does not admit its liability or acceptance of
any claim.
8. TOTALITY OF THE POLICY
No departure from this policy is granted by the Seller unless it is
approved in writing by the Seller.
d) UNAUTHORISED MODIFICATIONS
Any alterations or modifications to the equipment carried out by any
party, without the express written approval of the Seller, will render the
warranty null and void.
9. TERMS AND CONDITIONS OF SALE OF GOODS
This warranty policy is to be read in conjunction with Champion
Compressors Ltd “Terms and Conditions of Sale of Goods”.
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