Chuango B11 - Frequently Asked Questions (FAQ); Product Specifications

FAQ
Phenomena
Cause of Malfunction
Troubleshoot Method
No response from
control panel
operation
Accessories cannot
connect to control
panel
No response from
the control panel
by operating
remote control
Power switch is off
AC Power failure
Lithium battery backup
power exhausted
Panel not in learning
status
Accessories not triggered
for learning
The control panel has different
radio frequency with accessories
Remote control is not
learned to control panel
Open battery compartment,
turn on the power
Contact local main power
supply bureau
Connect to main power with
adapter
Make sure the panel set in
learning status
Make sure the triggered
accessories transmitting signal
to panel for learning
Follow the manual and connect
the remote control to panel
Out of range between
remote control and panel
Remote control the panel in
proper distance
Signal repeater could be added
Please contact retailer for help
RFID card/tag fail
to disarm
Touch keyboard fail
to make related
setting
RFID card/tag not connected
to the panel
Not logged onto the
setting menu
Follow the manual and connect
RFID card/tag to the panel
Input the correct admin code,
press [Enter] and log on menu
setting
No response after
inserting a SIM card
The direction of the SIM card
is not correct
Switch on the control panel
first and then insert the SIM
card
The SIM card is not a GSM
SIM card
Please insert the SIM card again
according to the user manual
Insert the SIM card first and then
switch on the control panel
Please use GSM SIM card
APP replied" Return
data run out"
Please check the network of
control panel and mobile phone
Make sure the network
works properly
APP replied "Control
panel offline"
Please check the network
of control panel
Make sure the SIM card of
control panel is not indebted
Specifications
CG-B11 Control Panel
RC-80 Wireless Remote Control
Power Supply
Alarm Current
Transmitting Distance
Radio Frequency
Housing Material
Operating Condition
Dimensions (L x W x H)
DC 3V (CR2025 Lithium Battery x 1pc)
< 7mA
< 80m (in open area)
315MHz or 433.92MHz (± 75KHz)
ABS plastic
Temperature -10°C ~+ 55°C
Relative Humidity < 80% (non-condensing)
58 x 31 x 9.5mm
Power Supply
Standby Current
Alarm Current
Backup Battery
Internal Siren Volume
Radio Frequency
Maximum Stored Phone No.
Maximum Remote Controls
Maximum Sensors
Maximum RFID Tags
Maximum Event Logs
Housing Material
Operating Condition
Dimensions (L x W x H)
Input DC 12V 500mA, 6Wh
< 90mA
< 300mA
BL-5B 3.7V 800mAh rechargeable
lithium battery x 2 pcs
95dB
315MHz or 433.92MHz (±75KHz)
6 alarm phone numbers and 2 CMS numbers
10 pcs
50 pcs
50 pcs
150 events
ABS plastic
Temperature -10°C ~+55 °C
Relative Humidity < 80% (non-condensing)
185 x 130 x 27mm
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