Cinderella FREEDOM - Troubleshooting and FAQs

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5. TROUBLESHOOTING AND FAQ
CAUTION!
All troubleshooting and servicing that requires the toilet to be disconnected from the ue
pipe or gas line must be performed in accordance with all state, municipal and local codes.
If you are unsure of the regulations in your area, please contact your nearest dealer or
service representative for further instructions. The power should be disconnected when
performing all servicing and maintenance on the toilet.
CAUTION!
The front of the outer shell is thin and should therefore not carry the entire weight of the
toilet. Be gentle while tilting the appliance and make sure that the toilet is placed in such
a position that the toilet shell is safeguarded. It is advised to be two people to do this
operation, where one can hold the toilet while the other rinses the catlytic converter
Out of gas
Failure to incinerate properly and a ashing yellow display lamp may indicate that the propane tank is empty and
must be relled or replaced.
Resetting the toilet system
During cleaning and troubleshooting, resetting the electronics may sometimes be helpful. You can do this by
pressing the “Start” button. This will cause a short beep to sound. Hold down the button for about eight seconds
until you hear a long beep, then release the button.
Error messages
When lights are ashing, you should look for the reason, and x the problem before using the toilet. You must
take immediate action in the event of any irregularities such as odours, poor incineration or system failures, in
order to avoid damage and unnecessary repair costs.
Triggered bi metal thermostat
The bi metal thermostat is triggered if the internal temperature in the toilet is too high. This will normally occur
if there is a lack of air ow, or fresh air into the room where the toilet is installed. It is therefore important that
you check that the intake air is in accordance with the specications, and that the ue vent is open and free of
obstacles. Visually check the catalytic converter and perform the steam cleaning procedure in accordance with
section 4.2.2.
During a power outage
If an incineration process is ongoing during a power outage, you may experience temporary odours from inside
the toilet and smoke and odours from the ue pipe outside. With loss of power, the fan will stop, which may
result in the toilet exterior becoming slightly warmer. Since the incineration will not automatically restart when
the mains power returns, you must manually restart the toilet in order to start a new incineration cycle. If the
power outage is expected to last for longer than two hours, it is important that you empty any waste from the
toilet, as this could damage the toilet if it remains there for a longer period of time. Never use the toilet during a
power outage.
Odours in the room
Odours can have several causes:
1. Failure to use a bowl liner each time the toilet is used or improper use of the liner.
2. The airow may be blocked. Inspect the ue pipe and ue termination cap.
3. Check that the installation has been performed in accordance with the installation manual. Too much
restriction in the ue pipe could cause back pressure and cause odours inside.
4. The exhaust pipe may be clogged. See section 4.3.1.
5. The catalyst may be clogged. See section 4.3.1.
Odours outside
The causes may be the same as for inside the room, or:
1. The catalyst has not reached operational temperature. When the toilet is cold it can take a few minutes
before the catalyst reaches the temperature where it starts to function properly.
2. The catalyst may be corroded or deformed (see section 4.2.3). Contact your servicing provider.