• name is the name of the speed dial being configured
The name field displays on the softkey on the IP phone screen. We recommend a maximum of 10
characters for a phone. If more characters are used, the label might be truncated on the phone screen.
Note
Step 4 Edit the following:
• Idle Key List: Edit the field as described in the following example:
redial|1;newcall|2;dnd;psk1
If the user incorrectly configures the programmable softkey list features on the phone, the key list on the
phone LCD does not update. For example:
• If a user enters rdeial;newcall;cfwd (redial has been misspelt), the key list is not updated
and the user does not see any change on the LCD.
• If a user enters redial;newcall;cfwd;delchar, the user will not see a change on the LCD,
as the delchar softkey is not allowed in the Idle Key List. Hence, this is an incorrect configuration
of the programmable softkey list.
• PSK1:
fnc=sd;ext=5014@$PROXY;nme=sktest1
In this example, we are configuring a softkey on a phone as a speed dial number for extension 5014
(sktest1).
Note
You can also configure an XML service on the programmable soft key. Enter the string in this format:
fnc=xml;url=http://xml.service.url;nme=name
Step 5 Click Submit All Changes.
Programmable Softkeys
Available Phone StatusDefinitionKey LabelKeyword
IdleLogs user in to Automatic Call
Distribution (ACD).
Agt signinacd_login
IdleLogs user out of ACD.AgtSignOutacd_logout
RingingAnswers an incoming call.Answeranswer
IdleChecks the ACD status.Agt Statusastate
IdleDenotes that a user who is logged in to
an ACD server has set his status as
available.
Availavail
Shared-Active, Shared-HeldAllows another user to interrupt a shared
call.
Bargebarge
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
174
Cisco IP Phone Administration
Programmable Softkeys
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