Cisco 7821 Administration Guide

DescriptionParameter
When this parameter is set to yes, the phone sends out
subscription messages (without body) to the server.
Default: No
Enable Broadsoft Hoteling
An expiration value that is added in the subscription
message. Default value is 3600.
Hoteling Subscription Expires
The secure call feature works only when the SIP
Transport on the Ext (n) tab is set to TLS.
Enables secured calls on an extension. Options are:
• Optional: The phone maintains the current
behavior for secure calls.
• Required: The phone rejects nonsecure calls from
other phones.
Default: Optional
Secure Call Option
ACD Settings
DescriptionParameter
Enables the phone for Automatic Call Distribuion
(ACD). Select Yes to enable or No to disable.
Default: No
Broadsoft ACD
Enables the phone to display details of a call center
call. Select Yes to enable or No to disable.
Default: No
Call Information Enable
Enables the user to add a disposition code. Select Yes
to enable or No to disable.
Default: No
Disposition Code Enable
Enables the user to trace the last incoming call. Select
Yes to enable or No to disable.
Default: No
Trace Enable
Enables the user to escalate a call to a supervisor in
case of emergency. Select Yes to enable or No to
disable.
Default: No
Emergency Escalation Enable
Displays the call center status and the agent status.
Select Yes to enable or No to disable.
Default: No
Queue Status Notification Enable
Cisco IP Phone 7800 Series Multiplatform Phones Administration Guide
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Cisco IP Phone Troubleshooting
ACD Settings

Cisco 7821 Specifications

General

Resolution	396 x 162 pixels
Lines	2
Speakerphone	Yes
Display	3.5-inch (89 mm) monochrome display
Ethernet Ports	2 x 10/100 Ethernet ports
Power	IEEE PoE Class 1
Headset Port	Yes
Protocols	SIP
Audio Codecs	G.711, G.722, G.729, iLBC
Weight	0.9 kg (1.98 lb)