Name: Cisco 8865 Series
Brand: Cisco
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Cisco IP Phone 7800 Series Multiplatform Phones User Guide

First Published: 2016-01-29

Last Modified: 2023-01-18

Americas Headquarters

Cisco Systems, Inc.

170 West Tasman Drive

San Jose, CA 95134-1706

USA

http://www.cisco.com

Tel: 408 526-4000

800 553-NETS (6387)

Fax: 408 527-0883

Table of Contents3
Your Phone11
The Cisco IP Phone 7800 Series11
Feature Support12
New and Changed Features12
New and Changed for Firmware Release 12.0(1)12
New and Changed for Firmware Release 11.3(7)12
New and Changed for Firmware Release 11.3(6)14
New and Changed for Firmware Release 11.3(5)15
New and Changed for Release15
New and Changed for Firmware Release 11.3(3)15
New and Changed for Firmware Release 11.3(2)16
New and Changed Features for Firmware Release18
New and Changed for Firmware Release 11.2(3)SR118
New and Changed for Firmware Release 11.2(3)19
New and Changed for Firmware Release 11.2(1)19
New and Changed for Firmware Release 11.1(2)20
New and Changed for Firmware Release 11.1(1)20
Phone Setup20
Adjust the Handset Rest21
Change the Viewing Angle of Your Phone21
Connect to the Network22
Onboard Your Phone with Activation Code22
Auto Provision Your Phone with Short Activation Code22
Set a Password on Initial Phone Boot up23
User Authentication Control23
Sign into Your Extension from Another Phone (Extension Mobility)23
Sign out of Your Extension from Another Phone24
Sign in to a Phone as a Guest24
Sign out of a Phone as a Guest24
Set the Profile Rule on the Phone25
Coworker Line Status25
Activate or Deactivate Monitoring of the BLF List26
Configure Monitoring of an Individual Line27
Remove the Feature Configured on a Line Key28
Add a Menu Shortcut to a Line Key28
Remove the Menu Shortcut from a Line Key29
Service Interruption Message on Home Screen29
Phone Web Page29
Speed-Dial Numbers30
Buttons and Hardware31
Phone Keypad Characters33
Navigation33
Softkey, Line, and Feature Buttons34
Phone Screen Features34
Clean the Phone Screen35
Differences between Phone Calls and Lines35
Power Requirements36
Energy Savings36
Additional Help and Information36
Accessibility Features36
Troubleshooting37
Find Information about Your Phone37
View the Customization State on the Phone38
View the Network Status38
View the Phone Status39
View the Status Messages on the Phone39
View the Line Status40
View Call Records in Call Statistics40
View 802.1X Transaction Status41
View the Reboot History41
Report All Phone Issues41
Factory Reset the Phone from Phone Web Page42
Identify Phone Issues with a URL in the Phone Web Page42
Lost Phone Connectivity43
Get more Information When Your Phone Displays a Provisioning Failure Message43
Find the Transition License Type44
Find Information about MIC Cert Refresh Status44
Cisco One-Year Limited Hardware Warranty Terms44
Calls45
Make Calls45
Make a Call45
Make a Call with the Speakerphone45
Make a Call with a Headset46
Make an Emergency Call46
Redial a Number46
Speed Dial47
Assign a Speed-Dial Code from the Phone Screen47
Make a Call with a Speed-Dial Code47
Configure a Speed Dial on a Line Key48
Remove a Speed-Dial from a Line Key48
Use the Line in Focus for Speed-Dial Calls49
Use the Line in Focus to Check Speed-Dial Calls49
Dial an International Number49
Secure Calls50
Answer Calls50
Answer a Call50
Answer Call Waiting50
Decline a Call50
Silence an Incoming Call51
Turn on Do Not Disturb51
Turn on or Turn off DND Using a Star Code52
Answer a Coworker's Phone (Call Pickup)52
Answer a Call Within Your Group (Pickup)52
Mute Your Call52
Hold Calls53
Put a Call on Hold53
Answer a Call Left on Hold for too Long53
Swap between Active and Held Calls53
Call Park54
Place a Call on Hold with Call Park54
Retrieve a Call on Hold with Call Park54
Park and Unpark a Call with One Line Key55
Call Park Extension and Status55
Forward Calls56
Activate Call Forward All with Feature Activation Code Synchronization57
Forward Calls with the Phone Web Page58
Transfer Calls58
Transfer a Call to Another Person59
Consult before You Complete a Transfer59
Conference Calls and Meetings59
Add Another Person to a Call60
Conference with a Star Code60
Record a Call60
Instant Message and Presence Contacts61
Presence61
Make a Call to an IM and Presence Contact61
Change Your Presence State62
Page a Group of Phones (Multicast Paging)62
Multiple Lines63
View All Calls on Your Primary Line63
Answer the Oldest Call First63
View All Calls on Your Phone63
Shared Lines on Your Multiplatform Desk Phone63
Add Yourself to a Call on a Shared Line64
Call Center Features65
Sign in as a Call Center Agent65
Sign out as a Call Center Agent66
Change Your Status as a Call Center Agent66
Accept a Call Center Call66
Hold an Agent Call67
Set a Disposition Code While on a Call Center Call67
Trace a Call67
Escalate a Call to a Supervisor68
Contacts69
Personal Address Book69
Add a New Contact to Your Personal Address Book69
Add a New Contact to Your Personal Address Book with Phone Web Page70
Search for a Contact in Your Personal Address Book70
Call a Contact in Your Personal Address Book71
Edit a Contact in Your Personal Address Book71
Remove a Contact from Your Personal Address Book72
Search for a Contact in the All Directories Screen72
Corporate Directory74
Webex Directory74
Edit the Webex Directory Name74
Search for a Contact in Your Webex Directory75
Search for a Webex Contact in All Directory76
Broadsoft Directory77
Search for a Contact in Your Broadsoft Directory77
Edit Your Contact Type in Your Broadsoft Directory78
Manage Your Contacts in the Broadsoft Personal Directory79
Edit Your Broadsoft Directory Name80
Edit the Server Name of Your Broadsoft Directory81
Edit Credentials of Your Broadsoft Directory82
LDAP Directory83
Edit Credentials of Your LDAP Directory83
Search for a Contact in Your LDAP Directory84
Call a Contact in Your LDAP Directory84
Edit a Contact Number in Your LDAP Directory85
XML Directory86
Call a Contact in Your XML Directory86
Edit a Contact Number in Your XML Directory87
Reverse Name Lookup for Incoming and Outgoing Calls88
Recent Calls89
Recent Calls List89
View Your Recent Calls89
View Webex Call Logs Duration91
Spam Indication for Webex Calls92
View Calls Logs from Server92
Return a Recent Call93
Clear the Recent Calls List93
Create a Contact from a Recents Record94
Delete a Call Record94
Delete All Call Records95
Voicemail97
Your Personal Voicemail Account97
Set up Voicemail on Your Phone97
Check Your Personal New Voice Messages98
Access Your Personal Voicemail98
Access Your Personal Audio Voicemail98
Phone Behavior with Voicemail Setting99
Phone Behavior with Voicemail and Missed Call Configuration Setting99
Voice Messages States of Monitored Voicemail Accounts100
Access Monitored Voicemail Account Messages101
Procedure101
Settings103
Phone Settings Overview104
Change the Ringtone104
Assign a Ring Tone with the Phone Web Page104
Control Ringer Volume104
Step 1 Press Applications104
Step 1104
Forward Calls from Your Phone105
Turn on Do Not Disturb for a Specific Line107
Turn on DND from the Phone Web Page107
Block an Anonymous Call107
Block Caller ID108
Secure a Call108
Set up an Auto Answer Page109
Enable Call Waiting109
Set up Voicemail109
HTTP Proxy Settings110
Set up a Proxy Server with the Auto Proxy Mode110
Set up a Proxy Server with the Manual Proxy Mode110
Set up a Proxy Server from the Phone Web Page111
VPN Connection Settings113
Set up a VPN Connection113
Enable a VPN Connection114
Disable a VPN Connection114
Set up a VPN Connection from the Phone Web Page115
View the VPN Status116
Change the Display Mode116
Change the Time Format117
Change the Date Format117
Change the Screen Saver117
Configure the Screen Saver with the Phone Web Interface118
Add a Logo as a Phone Background119
Adjust the Phone Screen Contrast120
Adjust the Phone Screen Backlight120
Adjust the Backlight Timer from Phone Web Page120
Specify an Audio Device for a Call121
Set Language121
Set Password121
Set Password from Phone Web Page122
Set up the Profile Account122
Add Multiple Locations for a Broadworks XSI User123
Enable Anonymous Call Blocking from the Phone Web Page124
Enable Call Waiting from the Phone Web Page124
Reboot Your Phone124
Accessories127
Supported Accessories127
Headsets127
Standard Headsets128
Connect a Standard Headset128
Wireless Headsets128
Swap Headsets While on a Call128
Product Safety and Security131
Safety and Performance Information131
Power Outage131
External Devices131
Ways to Provide Power to Your Phone132
Phone Behavior During Times of Network Congestion132
UL Warning132
Energystar132
Product Label133
Compliance Statements133
Compliance Statements for the European Union133
CE Marking133
Compliance Statements for Canada133
Compliance Statements for New Zealand133
Permit to Connect (PTC) General Warning133
Compliance Information for Brazil134
Compliance Information for Japan134
FCC Compliance Statements134
FCC Part 15.19 Statement134
FCC Part 15.21 Statement134
FCC RF Radiation Exposure Statement134
FCC Receivers and Class B Digital Statement135
Cisco Product Security Overview135
Important Online Information135

Resolution	800 x 480 pixels
Speakerphone	Full-duplex speakerphone
Codec Support	G.711, G.722, G.729, iLBC, Opus
Audio	Wideband audio
Ethernet	10/100/1000 Mbps
USB Ports	2 USB ports
Video	720p HD video
Power	IEEE 802.3af/at Power over Ethernet (PoE)
Protocols	SIP
Headset Connector	RJ9 headset port
Security	802.1X, TLS, SRTP
Weight	1.6 kg

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