COBHAM SAILOR 4300 - Page 33

Chapter 3: Service & maintenance
Troubleshooting 23
33333
Service & maintenance
9601 Iridium modem reports
a reboot.
Observe the number of this
event and report the event, if
persistent, to your service
partner.
9602
9603
Iridium modem
temperature above
warning level
Iridium modem
temperature above
critical level
The system will automatically
decrease the transmit
performance on temperature
warnings.
On detection of critical
temperatures the system will
protect itself by powering off the
ADU. After a cool down period
(30 minutes) the system will
automatically restart.
9604 Reduced number of
active time slots
None. Automatic recovery mode
to prevent critical temperature.
9605 No SIM card
connection
Check SIM card or contact
service partner.
9606 Service Denied See denial cause on status page.
Contact service provider.
9607 Invalid SIM card
detected
Replace the SIM card, try the
SIM card in another terminal,
contact service partner or airtime
provider.
9801
9802
BDU integrity check and
configuration check
failure.
Restart the terminal (see below).
Contact your service partner and
await instructions for reporting.
9803
9804
Unit firmware upgrade
mismatch
Restart the terminal (see below).
If persistent contact your service
partner.
9901 BDU SIM module reader
error
Contact your service partner.
BITE ID
(HEX)
System component
symptom
Remedy