Compaq Armada E500 Series Maintenance And Service Guide

2-28 Troubleshooting
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: David Calvert Saved by: The Integrity Group Saved date: 10/26/00 11:45 AM
Part Number: 128679-006 File name: Ch02
Table 2-15
Solving Modem Problems
Problem Possible Cause Solution
Modem loses
connection.
The cable
connection from the
phone line to the
modem is loose.
Ensure that the telephone
cable is properly
connected.
Call Waiting has not
been disabled.
Disable Call Waiting:
Select Start ! Setting !
Control Panel
!
Modems.
From the General tab of
the Modems Properties
page, select Dialing
Properties.
From the My Locations
tab of the Dialing
Properties page, check
the box labeled This
location has call waiting.
Select *70, 70#, or 1170
from the drop-down list to
disable call waiting.
There is noise or
excessive traffic on
the phone line.
Try connecting at a later
time.
Modem is not
responding.
Modem is not set up
correctly in system
BIOS.
Check the computer
BIOS setup. If it requires
specific settings for
modems, be sure that
they have been enabled.
Continued

Compaq Armada E500 Series Specifications

General

Processor	Intel Pentium III
Chipset	Intel 440BX
Optical Drive	24x CD-ROM or DVD-ROM
Networking	10/100 Ethernet
Wireless	Optional 802.11b
RAM	Up to 512 MB
Display	14.1-inch TFT, 1024x768 resolution
Graphics	ATI Rage Mobility with 8 MB
Ports	USB, Parallel, Serial, VGA, PS/2, Infrared
Battery	Lithium-Ion
Operating System	Windows 98, Windows 2000
Storage	6 GB - 12 GB Hard Disk Drive
Battery Life	Approximately 2-3 hours