vi Table of Contents
chapter 2
T
ROUBLESHOOTING
2.1 Preliminary Steps.........................................................................................................................2-2
2.2 Clearing Passwords...................................................................................................................... 2-3
2.3 Power-On Self-Test (POST)........................................................................................................ 2-3
2.4 POST Error Messages .................................................................................................................2-4
2.5 Compaq Utilities..........................................................................................................................2-7
Selecting Computer Setup or Compaq Diagnostics for Windows .................................................2-7
Using Compaq Diagnostics for Windows ....................................................................................2-11
Factory Default Settings...............................................................................................................2-11
2.6 Troubleshooting Without Diagnostics.......................................................................................2-13
Before Replacing Parts.................................................................................................................2-13
Obtaining Update Information with Info Messenger ...................................................................2-13
Checklist for Solving Problems....................................................................................................2-14
chapter 3
I
LLUSTRATED
P
ARTS
C
ATALOG
3.1 Serial Number Location...............................................................................................................3-1
3.2 Computer System Major Components ........................................................................................3-2
3.3 Plastics Kit Components..............................................................................................................3-8
3.4 Cable Kit Components...............................................................................................................3-10
3.5 Mass Storage Devices................................................................................................................3-11
3.6 Miscellaneous ............................................................................................................................3-12
chapter 4
R
EMOVAL AND
R
EPLACEMENT
P
RELIMINARIES
4.1 Tools Required ............................................................................................................................4-1
4.2 Service Considerations ................................................................................................................4-1
Plastic Parts ....................................................................................................................................4-1
Cables and Connectors ...................................................................................................................4-2
4.3 Preventing Damage to Removable Drives ..................................................................................4-2
4.4 Preventing Electrostatic Damage ................................................................................................4-3
Packaging and Transporting Precautions ....................................................................................... 4-3
Workstation Precautions.................................................................................................................4-4
Grounding Equipment and Methods ..............................................................................................4-5
Electrostatic Voltage Levels and Protective Materials ..................................................................4-6
chapter 5
R
EMOVAL AND
R
EPLACEMENT
P
ROCEDURES
5.1 Serial Number..............................................................................................................................5-1
5.2 Disassembly Sequence Chart.......................................................................................................5-2
5.3 Disconnecting the Computer .......................................................................................................5-3
5.4 Computer Feet .............................................................................................................................5-4
5.5 Preparing the Computer for Disassembly....................................................................................5-5