Compaq Deskpro 4000S and 4000N Personal Computers F-5
Printer Problems
This section identifies some quick checks for printer-related problems.
Table F-4
Solutions for Printer Problems
Problem Possible Solution
Printer will not print. 1. Printer is not turned on and online. Turn the printer on and make sure it is online.
2. The correct printer drivers for the application are not installed. Install the correct
printer drivers for the application.
3. If the computer is on a network, you may not have made the connection to the
printer. Make the proper network connections to the printer.
Printer will not turn on. The cables may not be connected properly. Reconnect all cables and check the power
cord and electrical outlet.
Prints garbled information.
1. The correct printer drivers for the application are not installed. Install the correct
printer driver for the application.
2. The cables may not be connected properly. Reconnect all cables.
Printer is off ine. The printer may be out of paper. Check the paper tray and refill it if it is empty. Select
online.
Hard Drive Problems
This section identifies some quick checks for hard drive-related problems.
The information provided by the diagnostics test includes: error code, system serial number, drive
serial number, drive model, and drive firmware revision. Specific details of the drive failure are not
included.
When you run the diagnostics, the test results are stored in a log. After completing the test, you can
print this log to a local printer or save it to a file. Alternatively, before running the test, you can
configure the test options to send the results to a local printer or file.
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