NetPerformer SDM-8400 Hardware Installation Guide
1-6 Memotec
1.3 Changes to Console Operations
The following change to console operations was made in NetPerformer firmware version
V9.2.0 and higher. If you are familiar with earlier versions of the NetPerformer firmware,
this change should be taken into consideration before you configure or manage the
product.
The way you access the NetPerformer console now allows multiple user profiles.
However, the default
LOGIN is now ADMIN instead of ACT and the default PASSWORD
for this login remains
SETUP.
For full instructions on setting up user profiles, refer to the Quick Configuration module of
the NetPerformer Reference Guides.
1.3.1 Technical Support
Memotec Technical Support is designed to meet your full range of support needs. From
basic service to mission-critical support, we are committed to ensuring your success with
NetPerformer products. By employing state-of-the-art products and the latest technologies
available, we provide some of the fastest, most efficient service in the industry.
Our entire support organization is focused on complete customer satisfaction and
providing immediate solutions to your business needs.
You can contact Technical Support by calling or sending email to our helpdesk facilities:
• Telephone: +1 514.738.4781 during regular business hours, EST (GMT-05:00)
• Email:
MemotecSupport@memotec.com
Be prepared to provide the following information:
• Your name
• Company name
• Your location
• Telephone number
• Product serial number (see next section)
• Detailed problem description
• Remote access to the troubled unit via Telnet or dial-up modem.
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