Preface
Memotec 1-7
1.3.2 Providing Product Number to Technical Support
You may be requested to provide the product serial number when communicating with
Technical Support.
Product Serial
Number
The product serial number is provided on the rear of the unit. See “Rear View of the
SDM-8400 UAC (8-port version)” on page 4-2 for location of label.
1.3.3 Checking the Contents of Your Product Package
CAUTION: As soon as you receive your SDM-8400, check the
carton and its contents for any sign of damage during shipment. If
there is any damage, contact the shipping agent immediately.
Before you begin SDM-8400 installation, verify the contents of the carton to ensure that
you have received all the units, accessories and cables that you ordered.
NOTE: A summary of product items appears on “Product Description” on page 4-1.
If any items are missing, or if you have any questions concerning your shipment, contact
Technical Support.
1.3.4 Returning an SDM-8400 Unit
If you need to return the SDM-8400 for any reason, you must ship it in the original
carton using adequate shock insulation material. Failure to do so may void the
equipment warranty. Consult the Warranty statements included with the product package.
Contact Technical Support for RMA requirements.
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