5. Troubleshooting
ADI16-4(USB)
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5.
Troubleshooting
When encountering trouble or question, you should reference to this section first.
For the usage of [API Function Library], please reference to online help or the sample program.
If you cannot find any piece of applicable information here or taking a suggested action does not solve
the problem, contact your retailer.
Troubleshooting
Condition Cause and measure
There is no [Universal Serial Bus Controllers] in the category of [Control
Panel]-[System]-[Device Manager].
It may be unusable for USB port without BIOS settings.
BIOS settings is different according to different PC and so that you should
reference to the manual of the PC being used.
The cause is incorrect operation such as canceling the wizard by mistake
when connecting with a USB module.
Follow the following procedure to delete unknown device.
Start device manager, select [Unknown Device] and then click on [Delete]
button.
The cause is incorrect operation such as canceling the wizard by mistake
when connecting with a USB module.
Follow the following procedure to delete unknown device.
Start device manager, select [USB Device] and then right-click [Delete].
Select "Run..." form Start menu, and then type
X: AUTORUN.EXE (X: CD ROM drive), finally, click on OK button.
This USB module corresponds to communication with HighSpeed
(480Mbps), and Full Speed (12Mbps) is used to communicate when host
controller and HUT device do not correspond to HighSpeed.
Warning message will be displayed on Windows XP and it does not disturb
the operation.
Fail to iutput(output) accurate data.
Please verify whether the output of each channel is correct by using
diagnostic program. Please short-circuit channels and check whether or not
a voltage value exists.
Unknown reason for abnormal
operation.
Please verify the content of error code in the help as error occurs from
function. When program in developing is in no-operation, you should at first
confirm whether the action of diagnostic program and sample program is
normal. Contact with your retailer if the problem has not been resolved.In
this instance, please send back the result of diagnostic program and the
result of sample program.
The message of "HI-SPEED USB
Device Plugged into non-HI-SPEED
USB Hub" is displayed on Windows
XP.
USB port of a PC is unusable.
"Unknown Device" is registered with
device manager (Win98/Me).
"USB Device" is registered with device
manager (Windows 2000).
The menu can not be displayed when
a PC CD-ROM is being set.
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