Crestron TPS-2000L User Manual

Crestron Isys

TPS-2000L 5 Inch Lectern/Wall Mount Touchpanel
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
TPS-2000L Touchpanel Troubleshooting
TROUBLE POSSIBLE CAUSE(S) CORRECTIVE ACTION
Touchpanel is not
communicating with the
network.
Use Performance Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network. Verify network
connection to the touchpanel.
Touchpanel is not
receiving network power.
Confirm that power is supplied to
the network.
Touchpanel
does not
function.
Touchpanel is incorrectly
calibrated.
Enter “SETUP MODE” and
recalibrate.
Touchpanel is not
receiving power from a
Crestron power source.
Use a Crestron control system or
an approved Crestron power
supply.
Incorrect network wiring.
Touch the screen to remove the
message and verify correct wiring
to all connectors.
Touchpanel Cresnet ID is
not set to match the Net ID
in the SIMPL program.
Touch the screen to remove the
message and enter Performance
Viewport (via SIMPL Windows or
VT Pro-e) to poll the network.
Verify that the Cresnet ID for the
touchpanel is properly set to
match the Net ID in the SIMPL
program.
Touchpanel
is not
responding.
Touchpanel Cresnet ID is
not unique, two or more
units share the same ID.
Enter Performance Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network and verify that
each ID is used only once.
Standby timeout has
elapsed.
Touch the screen to reactivate.
Touchpanel
display is
dark.
Screen brightness is
improperly set.
Enter “SETUP MODE” and alter
screen brightness from the setup
menu.
Unexpected
response
from the
touchpanel.
Touchpanel is incorrectly
calibrated.
Enter “SETUP MODE” and
recalibrate.
Blue
Screen
displayed in
a video
window.
Nonexistent or weak video
signal.
Verify that video source is
functioning and connected
properly. Balanced video cable
length should not exceed 500 feet
(152.4 meters). Unbalanced video
cable length should not exceed
100 feet (30.5 meters).
Operations Guide – DOC. 5972A 5 Inch Lectern/Wall Mount Touchpanel: TPS-2000L • 37

Crestron TPS-2000L Specifications

General

Brand	Crestron
Model	TPS-2000L
Category	Touch Panel
Language	English