CTM 360a series - User Manual

Questions and Answers

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Robert BrownAug 15, 2025
What to do if the CTM 360a label does advance but doesn't stop in the same place?
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  Linda RossAug 15, 2025
  If the label sensor needs setup, refer to the label sensor setup in the “Label Setup” display section of this manual. Ensure the label sensor is positioned over the label path. If the label sensor or fiber cable is damaged, replace the label sensor. Inspect and correct if the nip roller is not engaged against the drive roller. Also, refer to the label length setup and label stop setup in the “Label Setup” display section of this manual if the label length or stop are set incorrectly.
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Angel HuntAug 18, 2025
What to do if the CTM Label Maker label liner is breaking?
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  davidbutlerAug 19, 2025
  First, check the label threading; refer to the threading diagram for correct threading. If the roll is bad, replace the label roll. Also replace the label roll if there are side nicks in the liner or a heavy die cut on the liner. Check the roller collars to ensure they line up with unwind, allowing a 1/64" clearance between the label stock and collar, and clean the peel edge surface if there is adhesive build-up. Finally, release the spring tension if the peel bar tension spring is too tight.
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Gabriel DavisAug 21, 2025
What to do if labels are not held on label grid or label pad of CTM 360a?
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  Hannah ColeAug 22, 2025
  Check for a blown fuse if the air blow vacuum fan isn't working. Replace the fans if there is an obstruction. Inspect for a clogged or defective venturi if the tamp doesn't have enough vacuum on the pad. For peel edge alignment, refer to the relevant section in the labeler setup.
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Hannah BrownAug 25, 2025
What to do if CTM 360a label placement on grid or label pad is not consistent?
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  stevenweaverAug 25, 2025
  If the air blow has improper vacuum, mask off the unused holes on the inside of the vacuum box. For tamp improper vacuum, adjust the air pressure. Replace the label roll if there are adhesive strings on both the label and liner. For peel edge alignment, refer to the relevant section in the labeler setup. Examine and correct if there's incorrect extended air assist time. Refer to the air assist setup in the labeler setup section if the air assist tube is not aligned properly.
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Meredith CoxAug 27, 2025
What to do if CTM Label Maker label fails to leave the label grid or label pad?
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  Marco ClaytonAug 27, 2025
  Switch to low on the vacuum switch if there's too much vacuum from the air blow. If there is masking, remove it. If there is no air blast, increase the air blast time. Inspect and correct if there is an incorrect air jet pattern.
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kimberly63Aug 30, 2025
Why CTM 360a not winding up label liner?
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  Ronnie SaundersAug 30, 2025
  Refer to the slip clutch adjustment in the maintenance section if the rewind slip clutch needs tensioning or replacing. Replace the rewind shaft assembly if the one-way clutch bearing isn't working. Replace the belt if it is broken.
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Cody GibsonSep 2, 2025
What to do if the CTM Label Maker does not advance label when online and jog is pressed?
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  Stephanie MorenoSep 2, 2025
  Inspect and correct if the nip roller is not engaged against the drive roller. Replace the belt if the drive belt is broken. If there is a lost key in the drive pulley, follow the procedure for slip clutch adjustment. When you get to step #6 and have removed the pulley going to the rewind, go ahead and remove the drive pulley. Replace the key and put it back together.
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Amy MatthewsSep 5, 2025
What to do if CTM 360a has no display, but the cooling fan is on?
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  Lisa MuellerSep 5, 2025
  Reconnect the display cable to the back of the applicator. If there is loss of 24 VDC, call a factory representative. Replace the cable if it is defective. Replace the display board if it is defective.
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rmarshallSep 8, 2025
Why CTM Label Maker display is stuck on the startup screen?
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  Kelly CarterSep 8, 2025
  Call a factory representative to make sure the drive is running.
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stacyarnoldSep 12, 2025
Why CTM 360a Label Maker has no cooling fan and no display?
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  Joshua GilbertSep 12, 2025
  Inspect and correct if the power cord is defective or unplugged. Determine the cause and replace the fuse if the AC fuse is blown.