Custom Audio Electronics VKP80II User Manual

11 TECHNICAL SERVICE
In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing:
1. Product code
2. Serial number
3. Hardware release
4. Firmware release
To get the necessary data, proceed as follows:
4
Send an e-mail to the Technical Service,
with the data collected
1
Write down the data printed
on the product label (see paragraph 2.2)
2
Print a Setup report
(see paragraph 5.2)
3
The Setup report shows
the firmware release
support@custom.it
Customer Service Department
support@custom.it
Customer Service Department
XXXXXXXXXXXXXX Rx
0000000000000000000
VKP80II - rel 1.00
PRINTER SETUP
INTERFACE...................................RS232
PROGRAM MEMORY TEST..........OK
DYNAMIC RAM TEST....................OK
EEPROM TEST..............................OK
CUTTER TEST...............................OK
HEAD VOLTAGE [V] = 23,37
HEAD TEMPERATURE [°C] = 25
PAPER PRINTED [cm] = 40
CUT COUNTER = 1
RETRAC COUNTER = 0
POWER ON COUNTER = 4
RS232 Baud Rate .....................: 19200 bps
RS232 Data Length...................: 8 bits/chr
RS232 Parity.............................: None
RS232 Handshaking .................: Xon/Xoff
Busy Condition ..........................: RcFull
USB Address Number ...............: 0
USB Status Monitor ..................: Disabled
Autofeed....................................: CR Disabled
Print Mode.................................: Normal
Chars / inch ...............................: A=15 B=20 cpi
Speed / Quality..........................: Normal
Paper Retracting .......................: Disabled
Notch Alignment ........................: Disabled
Notch Threshold ........................: 2.0V
Notch Distance [mm].................: 00
Current ......................................: Normal
Print Density..............................: 0%
VKP80II - rel 1.00
PRINTER SETUP
INTERFACE ...................................RS232
PROGRAM MEMORY TEST..........OK
DYNAMIC RAM TEST....................OK
EEPROM TEST..............................OK
CUTTER TEST...............................OK
revisione
firmware
-
rel 1.
00
11. TECHINCAL SERVICE
User Manual VKP80II 73

Custom Audio Electronics VKP80II Specifications

General

Brand	Custom Audio Electronics
Model	VKP80II
Category	Printer
Language	English