1. Call the Customer Service Hotline listed above for the return of any item that is
defective.
2. Provide the technician with a detailed description of the problem you are having or the
defect in the item you wish to return.
3. Provide the model and serial number of your treadmill. The serial number is located on
the front panel of your treadmill. The serial number begins with a letter, for example:
R09-101331100.
4. At Cybex’s discretion, the technician may request that you return the problem part(s) to
Cybex for evaluation and repair or replacement. The technician will assign you an RMA
number and will send you an ARS label. The ARS label and RMA number must be
clearly displayed on the outside of the package that contains the item(s) to be
returned. Include a description of the problem, the serial number of the treadmill and
the name and address of the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.,
10 Trotter Drive
Medway, MA 02053
NOTE: Merchandise returned without an RMA number on the outside of the package or
shipments sent C.O.D. will not be accepted by the Cybex receiving department.
Cybex Pro+ Treadmill Owner’s & Service Manual
Customer
Service
Page 6-2
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