120D-Link DAP-1350 User Manual
Section 6 - Troubleshooting
Troubleshooting
This chapter provides solutions to problems that can occur during the installation and operation of the DAP-1350. Read
the following descriptions if you are having problems. (The examples below are illustrated in Windows
®
XP. If you have
a different operating system, the screenshots on your computer will look similar to the following examples.)
1. Why can’t I access the web-based configuration utility?
When entering the IP address of the D-Link access point (192.168.0.50 for example), you are not connecting to a
website on the Internet or have to be connected to the Internet. The device has the utility built-in to a ROM chip in the
device itself. Your computer must be on the same IP subnet to connect to the web-based utility.
• Make sure you have an updated Java-enabled web browser. We recommend the following:
- Microsoft Internet Explorer
®
6.0 and higher
- Mozilla Firefox 3.0 and higher
- Google
™
Chrome 2.0 and higher
- Apple Safari 3.0 and higher
• Verify physical connectivity by checking for solid link lights on the device. If you do not get a solid link light, try using
a different cable or connect to a different port on the device if possible. If the computer is turned off, the link light may
not be on.
• Disable any internet security software running on the computer. Software firewalls such as Zone Alarm, Black Ice,
Sygate, Norton Personal Firewall, and Windows
®
XP firewall may block access to the configuration pages. Check the
help files included with your firewall software for more information on disabling or configuring it.
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