28 System Maintenance
Clean the Printhead
Clean the printhead when:
The printhead is replaced.
There are unprinted lines on the finished card. This usually indicates dirt or contaminants on
the printhead.
The printhead is touched accidentally. Oils from hands can affect print quality and damage
the printhead.
Do the following to clean the printhead:
1. Power off the printer.
2. Unlock the printer and open the printer supplies access door on the optional multi-hopper.
3. Open the printer cover and remove the print ribbon cartridge.
4. Open and remove a cleaning swab from its package.
5. Use gentle pressure, move the cleaning swab back and forth along the full length of the
printhead edge until it is completely clean.
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