MATRIX-2000™ REFERENCE MANUAL
10
TROUBLESHOOTING GUIDE
Problem Suggestion
are incorrect, corrupted or
incomplete.
• In VisiSet™ Communication folder check the settings of
Header and Terminator String parameters.
• In VisiSet™ Data Collection folder, check the settings of
DATA FORMAT parameter group.
How do I obtain my reader
Serial Number?
• The reader Serial Number consists of 9 characters: one
letter, 2 numbers, another letter followed by 5 numbers.
• The reader Serial Number is printed on a label that is
affixed on the bottom case near the reading window.
• The Serial Number can also be obtained by selecting
Tools/Get Reader Serial Number from the command
menu in VisiSet™. A dedicated window will appear.
How do I obtain my reader
Order Number?
• The reader Order Number consists of 9 numbers.
• The reader Order Number can be obtained by selecting
the Tools/Get Reader Order Number from the command
menu in VisiSet™. A dedicated window will appear.
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