Why is the trigger not working in Phase Mode on my Datalogic Laboratory Equipment?
J
Jason LawrenceSep 22, 2025
If you are experiencing issues with Phase Mode on your Datalogic Laboratory Equipment, ensure that the Phase frequency is lower than the maximum frame rate.
J
Julian MccoyAug 25, 2025
Why is Datalogic Matrix 220 Barcode Reader transmitting corrupted data?
C
cervantesshawnAug 25, 2025
If the data transferred from your Datalogic Barcode Reader to the host is incorrect, corrupted, or incomplete, ensure that the host serial port settings are the same as the reader's. Check the Header and Terminator String parameters in the DL.CODE Data Formatting step, and verify the Message Field parameter settings.
N
natalieramosAug 25, 2025
What to do if Datalogic Matrix 220 always transmits no read message?
J
Jessica RoachAug 26, 2025
If your Datalogic Barcode Reader consistently transmits a 'No Read Message', begin by running the Rapid Configuration procedure. Position the reader as described in "Mounting And Positioning Matrix 220". Adjust the Acquisition Delay on Trigger via DL.CODE if the moving code is out of the reader's field of view. If an external trigger isn't available, set the Continuous Operating Mode. Improve code image quality by tuning the Image Settings. Finally, verify the parameter settings in the Advanced Setup step, specifically 2D Codes, 1D Codes, and Postal Codes, and view the full resolution code image to assess printing or marking quality.
J
Jeremy GilesAug 26, 2025
What to do if Datalogic Matrix 220 Barcode Reader power LED is not lit?
M
Michelle BarnesAug 27, 2025
If the “POWER” LED is not lit on your Datalogic Barcode Reader, check the power connection. If using a power adapter (like PG6000), ensure it's connected to the wall outlet. If using rail power, verify the rail has power. If using CBX, check its power (switch and LED). Ensure you're checking either the M12 17-pin connector or the CBX spring clamp connectors. Measure voltage at pin 1 and pin 2 (for 17-pin connector) or at spring clamp Vdc and GND (for CBX).
A
April ParkerSep 23, 2025
How do I find the order number for my Datalogic Laboratory Equipment?
M
Michele MillerSep 23, 2025
To obtain your Datalogic Laboratory Equipment reader Order Number (consisting of 9 numbers), compare the Device Model (in DL.CODE Device Menu > Settings > Settings > About Device) with the product models page on the Datalogic website.
M
Michael GilmoreSep 23, 2025
How do I find the serial number for my Datalogic Laboratory Equipment?
M
Melissa EdwardsSep 23, 2025
The Serial Number for your Datalogic Laboratory Equipment reader consists of 9 characters: one letter, 2 numbers, another letter followed by 5 numbers. It is printed on a label affixed to the reader's case or connector block and is also visible in the DL.CODE Device List Area.
R
Robert TaylorSep 12, 2025
Why is the data transferred to the host incorrect from my Datalogic Laboratory Equipment?
Y
yadamsSep 12, 2025
If the data transferred to the host from your Datalogic Laboratory Equipment is incorrect, corrupted, or incomplete, ensure that the host serial port settings match the reader's. Also, in DL.CODE Data Formatting, check the settings of the Header and Terminator String parameters, as well as the various Message Field parameter settings.
V
Vanessa BradleySep 12, 2025
Why is my Datalogic Laboratory Equipment reader not transmitting data to the host?
T
trichardsonSep 12, 2025
If your Datalogic Laboratory Equipment reader isn't transmitting to the host, verify the serial cable wiring is correct. If using CBX, ensure the RS422 termination switch is OFF. Confirm that the host serial port settings match the reader's. In DL.CODE, the COM LED Function can be configured to indicate Main Serial Port TX or Main Serial Port RX.
C
Christopher HollowaySep 4, 2025
Why can't I access environment parameters in DL.CODE for Datalogic Barcode Reader?
M
Marc ThomasSep 4, 2025
If you cannot access environment parameters in DL.CODE (Device>Settings>Settings menu item is grey) for your Datalogic Barcode Reader, verify that you are using the Installer - Expert User level. If not, change it in the Options>Change User menu.
D
Dustin EdwardsSep 2, 2025
How to find serial number on Datalogic Barcode Reader?
C
Cheryl FreySep 2, 2025
To find your Datalogic Barcode Reader Serial Number, look for a 9-character code on a label attached to the reader's case or connector block. The serial number includes one letter, two numbers, another letter, and five more numbers. You can also find it in the DL.CODE Device List Area.