PRODUCT REFERENCE GUIDE
177
CHAPTER 9
TROUBLESHOOTING
GENERAL GUIDELINES
• When wiring the device, pay careful attention to the signal name (acronym) on the
CBX100/500 spring clamp connectors (
Chapter 4, Electrical Connections). If you are
connecting directly to the Matrix 220 M12 17-pin connector, pay attention to the
pin number
of the signals (
Appendix A, Technical Features).
• If you need information about a certain reader parameter you can refer to the
DL.C
ODE help on line. Connect the device and click on the link to the parameter
you’re interested in.
• If you’re unable to fix the problem and you’re going to contact your local Datalogic
office or Da
talogic Partner or ARC, we suggest providing (if possible): Application
Program version, Parameter Configuration file, Serial Number and Order Number
of your reader. You can get most of this information while DL.CODE is connected to
the r
eader.
Troubleshooting Guide
Problem Suggestion
DL.CODE
Installation:
Autorun or Start.hta
doesn’t run
Check Windows settings to see if Autorun is disabled.
Associate the file type .hta with the Microsof
t HTML Application
host mshta.exe in Windows\System32.
Power ON:
the “POWER” LED is
not lit.
Is power connected?
If using a power adapter (like PG6000), is it
connected to wall
outlet?
If using rail power, does rail have power?
If using CBX, does it have power (check switch and LED)?
Check if you are referring to the M12 17-pin connector or to
the
CBX spring clamp connectors.
Measure Voltage either at pin 1 and pin 2
(f
or 17-pin connector)
or at spring clamp Vdc and GND (for CBX).
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