H-Class 101
Following a successful download, the printer will reset. Unless substantial data structure
changes have occurred as a result of the firmware upgrade, the previous printer setup will
remain intact; otherwise, you may need to calibrate the printer and enter any custom
settings. To verify the new firmware version and current database configuration, print a
Configuration Label (see Section 4.3.5).
;
If the download was unsuccessful, the printer will perform a ‘warm reset’ and the
original firmware will remain operational. (If the reset fails to occur, cycle the
power switch OFF and ON.) A list of error messages and possible solutions is given
below.
The following is list of solutions to possible error messages when attempting an update:
Firmware Updating Error Messages
Displayed Message Descriptions / Possible Causes / Solutions
DECOMPRESSION ERROR
An error occurred during the decompression and transfer of
file data from cache storage into the Flash memory. Confirm
the firmware version and try the download again; however, if
the problem continues call for service.
ERROR ERASING FLASH
Flash memory could not successfully be erased. Defective
Flash memory is a possible cause. Try the download again;
however, if the problem continues call for service.
ERROR WRITING FLASH
The program could not successfully be written into Flash
memory. Defective Flash memory is a possible cause. Try the
download again; however, if the problem continues call for
service.
HARDWARE MISMATCH
The firmware downloaded is not compatible with the Main
Logic Card, is for a different model printer, or is not supported
by the boot loader version. See Configuration Level.
INVALID SOFTWARE
A error was detected during download, possible causes and
solutions include:
• An invalid or corrupted file was downloading. Try resaving
the file to the host. Download the file to the printer.
• A communications error occurred. Recheck the cabling and
port settings.
SOFTWARE MISMATCH
The software level being installed is not authorized for this
printer. See the Printer Key information; Section 4.2.4.
To Next Page
Loading...
Need help?
General