108 H-Class
General Resolutions (continued)
If experiencing this
problem…
Try this solution…
No print when using a
software program (Test
labels print normally):
Ensure that the printer is at READY then observe the display
when sending your label format to the printer and proceed
accordingly:
• If Receiving Data (see Section 4.1.1) is not indicated, check
the protocol, port settings and / or IP Address between the
printer and host. If networking, check for the appropriate
Current State Icon. Also, ensure that the interface cable
meets the requirements of the printer and host, and that it
is properly connected; or,
• If Receiving Data is indicated, enter COMMUNICATIONS /
ESC SEQUENCES and disable the setting (see Section
4.2.5).
Poor print quality:
Check the following possibilities:
• Check the Leveling Cam for correct adjustment (see Section
5.4.1);
• Check the Heat and Print Speed settings (see Section
4.2.2);
• If using thermal transfer, check the compatibility of the
media and ribbon combination (see Section 7.3); and,
• Check for a dirty Printhead (see Section 5.6.6).
Skips labels when
printing:
Check the following possibilities:
• Perform calibration; (see Section 3.4);
• Adjust the Media Sensor (see Section 3.2); and,
• If the label format is within 1/8 inch of the media’s edge,
reduce or move the format slightly.
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