Datamax M-Class Mark II User Manual

Chapter 6 – Troubleshooting 64
Printer Fault Messages (continued)
Displayed Message Description Possible Solution(s)




Consistently high sensor
readings were detected.
Press any key to continue. Ensure that
media was removed from the media sensor
during the appropriate calibration steps;
also ensure that no labels are stuck in the
media sensor. Retry the calibration. If the
problem persists, call for service.




The printer can not detect
media.
Try the following:
1) Load media.
2) Ensure that the labels are passing
through the Media Sensor.
3) Readjust the Media Sensor over the TOF
mark; see Section 2.3.
4) If using media with large gaps, adjust
the Paper Empty Distance.
5) Calibrate the printer; see Section 3.5.



Two possible causes:
(1) The printer was
powered-off or reset during
a ribbon, out of stock or
TOF fault; or (2) the printer
was unable to complete the
Media Calibration.
Depending upon the cause:
(1) Press the FEED Key in an attempt to
identify and then clear the related fault
condition; or (2) if necessary, calibrate the
printer; see Section 3.5.



The printer has detected a
problem within the print
logic.
Try cycling the printer power ‘Off’ and ‘On’.
If the fault does not clear, call for service.



The system has detected a
RAM failure.
Try cycling the printer power ‘Off’ and ‘On’.
If the fault does not clear, call for service.

Datamax M-Class Mark II Specifications

General

Media Sensor	Adjustable reflective and transmissive sensors
Print Method	Thermal Transfer
Print Resolution	203 dpi
Memory	8 MB Flash, 16 MB SDRAM
Interface Options	USB, Serial, Ethernet, Parallel
Media Type	Roll-fed, die-cut, continuous, fan-fold, tags, ticket stock
Media Width	1.0 in (25.4 mm) to 4.65 in (118 mm)
Media Thickness	0.0025 in (0.0635 mm) to 0.010 in (0.254 mm)
Media Roll Diameter	8 inches (203 mm) max
Ribbon Width	1 to 4.33 inches (25.4 to 110 mm)
Ribbon Length	1968 ft (600 m)
Ribbon Core	1 inch (25.4 mm)
Label Width Range	1.0 in (25.4 mm) to 4.65 in (118 mm)
Label Length Range	0.25 to 39 inches (6.35 to 991 mm)